For 25+ years, Metropolis has helped thousands of organizations across the US and the globe to turn every call, chat, and customer interaction into enterprise insights that drive performance, customer satisfaction and revenue.
On-premise. Cloud. Power BI. Whatever your infrastructure, we deliver the communications analytics you need with the deployment model you want.
From call accounting software to Power BI powered call center dashboards, our solutions are built to solve your biggest communication challenges.
Track every call with precision. Control your costs, recover revenue, and uncover usage patterns that keep operations efficient and guest experiences seamless.
Learn More →Turn each customer interaction into insight. Measure agent impact, pinpoint performance gaps, and elevate customer experiences through unified, real-time analytics.
Learn More →Integrate your UC data into Power BI faster and cheaper than DIY. Fully supported, fully customizable, and built to deliver real-time insights that drive smarter decisions instantly.
Learn More →View your calls across queues, agents, and even across UC and Contact Center platforms.
From call accounting to Power BI powered call center dashboards, our solutions are built to solve your biggest communication challenges.
We don’t just build software—we research and define best practices for the entire industry.
testimonials
I wanted to reach out to say thank you, to you and Metropolis, for a job well done on assisting us getting on the phone reporting platform. We were able to resolve issues right off the bat and find where we needed more staff. We really appreciate it greatly!"
When a patient calls and says they left a voicemail, I can confirm the exact time they called, how long they were on hold, and that they went to the voicemail server. [Expo XT] gives me visual proof to confirm or deny those situations."
User friendly interfaces, low system requirements, easy to use call reporting features are rivaled only by the excellent customer service...
I have to say that ProfitWatch is by far the most user friendly, intuitive and well designed system that I have ever used. Tasks that I once considered "complex" in other systems are rendered simple in this easy to use interface.
OfficeWatch is user friendly and Metropolis provides excellent support. I have never experienced a wait when I needed help. OfficeWatch has paid for itself several times over.
