Available on-premise or hosted, ProfitWatch Call Accounting software is an extremely user-friendly call accounting system that is preferred by most major hospitality clients. Profitwatch has built-in features to reduce liability, increase profitability, and decrease costs through advanced bill back, customer service tracking, and usage cost reduction tools.
Offering seamless interface with any PBX and PMS model, ProfitWatch offers hotels, motels, casinos, resorts, spas, and cruise lines a powerful, simple solution to manage all their calls.
Our advanced guest call bill back features automate the call costing process, saving your hotel valuable time and effort.
Call reports and invoices can be pulled on demand, or generated automatically and sent to a printer, saved to a file, or emailed.
Prevent lost revenue due to lost data transmittal with ProfitWatch’s PBX and PMS connectivity loss alarms that trigger email, SMS, and screen pop-up notifications.
Hotel Call Accounting
Enhance security with instant 911 alerts that instantaneously trigger at the call conclusion, ensuring a quick response to emergencies, as well as notification for misdials. ProfitWatch Call Accounting also helps you comply with Kari's Law for emergency call notifications.
Reduce liabilities by proactively monitoring call activities to identify suspicious call patterns and minimize risks.
ProfitWatch Call Accounting reports on call routing so you can ensure every call is handled efficiently.
Location-specific emergency call notifications allow you to respond promptly to emergencies and save lives, as well as comply with Kari's Law. While ProfitWatch's call history helps you comply with Tort Law for call log retention.
Call Accounting Reviews
Metropolis' ProfitWatch system is just fantastic!
I would definitely recommend ProfitWatch to other hotels. The straightforward menus make it easy to manage and change things.. We use it for the emergency calls. Whenever 911 is dialed, we immediately receive an email with the extension that dialed and the location. The emergency response team checks the location to see what is going on.
[I have] encountered many call accounting systems. I have to say that ProfitWatch is by far the most user friendly, intuitive and well designed system that I have ever used. Tasks that I once considered "complex" in other systems are rendered simple in this easy to use interface...
This software has incredible functionality. The feature flexibility is unsurpassed and the software is so user friendly that you need no training. Additionally, customer support is excellent.
User friendly interfaces, low system requirements, easy to use reporting features are rivaled only by the excellent customer service..."
I have to say that ProfitWatch is by far the most user friendly, intuitive and well designed system that I have ever used. Tasks that I once considered "complex" in other systems are rendered simple in this easy to use interface.
This [call accounting] software has incredible functionality. The feature flexibility is unsurpassed and the software is so user friendly that you need no training. Additionally, customer support is excellent.
Need more information about how ProfitWatch can help your hotel?
We are happy to help. Whether you need a price quote or would like a live demonstartion of our software, our sales and support team can deliver.