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Call Accounting Software for Hotels

ProfitWatch is a hotel-focused call accounting system that tracks, analyzes, and reports phone usage so every guest call is billed accurately—and every dollar is accounted for.

Available on-premise or hosted, ProfitWatch Call Accounting software recover lost revenue, eliminate billing disputes, and gives you complete visibility into your phone system.

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hotel call accounting US Call Accounting

Automate accurate call costing and billing back to departments or guests

hotel call accounting

Why Hotels Choose ProfitWatch

  • Accurate Guest Call Billing

    Ensure every call is posted correctly to the PMS

  • Revenue Protection

    Eliminate missed charges and manual errors

  • Fraud Detection Alerts

    Identify suspicious calling patterns instantly

  • Works with PBX & VoIP Systems

    Including Cisco, Avaya, and hybrid environments


Hotel Call Accounting Software

ProfitWatch is Preferred by:

  • logo bw for marriott call accounting
  • logo bw for accor call accounting
  • logo bw for IHG call accounting
  • logo bw for Ritz Carolton call accounting
  • logo bw for Best Western call accounting software
  • logo bw for Wydham call accounting
ProfitWatch efficiency

Keep Hotel Guests Safe and Happy

Emergency Call / 911 Notifications

Enhance security with instant 911 alerts that instantaneously trigger at the call conclusion, ensuring a quick response to emergencies, as well as notification for misdials. ProfitWatch Call Accounting also helps you comply with Kari's Law for emergency call notifications.

  • Proactive Call Tracking

    Reduce liabilities by proactively monitoring call activities to identify suspicious call patterns and minimize risks.

  • No More Unanswered Phone Calls

    ProfitWatch Call Accounting reports on call routing so you can ensure every call is handled efficiently.

  • Ensures Safety and Compliance

    Location-specific emergency call notifications allow you to respond promptly to emergencies and save lives, as well as comply with Kari's Law. While ProfitWatch's call history helps you comply with Tort Law for call log retention.

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Call Accounting Reviews

What our Customers Say

review quotation image from client praising ProfitWatch for Mitel PBX

We have used Metropolis ProfitWatch for many years and it is practically bullet proof. It just keeps moving along like the Energizer Bunny! Awesome, simple, solid. Thanks for 8 great years!!!

Rick V., Ramada Plaza by Wyndham
Happy Customer
call accounting client review 3

I would definitely recommend ProfitWatch to other hotels. The straightforward menus make it easy to manage and change things.. We use it for the emergency calls. Whenever 911 is dialed, we immediately receive an email with the extension that dialed and the location. The emergency response team checks the location to see what is going on.

Modi C., Trump Towers
Happy Customer
CAS client review 4

[I have] encountered many call accounting systems. I have to say that ProfitWatch is by far the most user friendly, intuitive and well designed system that I have ever used. Tasks that I once considered "complex" in other systems are rendered simple in this easy to use interface...

Troy B, Caneel Bay
Happy Customer
call accounting software quote

This software has incredible functionality. The feature flexibility is unsurpassed and the software is so user friendly that you need no training. Additionally, customer support is excellent.

Joanne Walker, Pinehurst Resort
Happy Customer
easy call accounting

User friendly interfaces, low system requirements, easy to use reporting features are rivaled only by the excellent customer service..."

Sandals Resorts
Happy Customer
user friendly CAS system

I have to say that ProfitWatch is by far the most user friendly, intuitive and well designed system that I have ever used. Tasks that I once considered "complex" in other systems are rendered simple in this easy to use interface.

Troy Burke, Rosemont
Happy Customer
USA call accounting

This [call accounting] software has incredible functionality. The feature flexibility is unsurpassed and the software is so user friendly that you need no training. Additionally, customer support is excellent.

Joanne Walker, Pinehurst Resort
Happy Customer

Frequently Asked Questions about Call Accounting:

What is Call Accounting Software?
Call accounting software collects call detail records (CDRs) from phone systems and converts them into reports for billing, auditing, cost control, and usage analysis. In hospitality environments, call accounting ensures accurate tracking of guest calls, internal usage, and telecom expenses across PBX and VoIP systems.
Who uses Metropolis Call Accounting?
Metropolis call accounting software is used by thousands of hotels, resorts, casinos, healthcare organizations, and enterprises in the US and globally that need accurate call tracking, cost visibility, and audit-ready reporting. ProfitWatch is especially popular in hospitality environments where missed call charges and manual processes lead to revenue leakage.
How much does call accounting software cost?
Call accounting software pricing varies based on deployment type, number of extensions, call volume, and reporting requirements. ProfitWatch is competitively priced and designed to scale from single properties to multi-site hospitality environments. Pricing is transparent and tailored—without hidden per-call fees.
What is the best call accounting software?
The best call accounting software depends on your environment and goals. Hotels typically require room-based billing, PMS integration, and audit-grade reporting. ProfitWatch is widely chosen for hospitality because it combines accurate call capture, flexible reporting, and proven compatibility with leading PBX and VoIP platforms.
What are the deployment options for ProfitWatch Call Accounting Software?
ProfitWatch call accounting software can be deployed on-premises, in virtual environments, or in hybrid configurations. This flexibility allows hotels and enterprises to align deployment with their security, compliance, and IT requirements.
Do you offer free call accounting?
Our ProfitWatch Call Accounting software is affordably priced, but is not free. However, we offer a range of free cdr analysis tools on our website.
Is ProfitWatch call accounting still used in hotels today?
Yes. Call accounting is still widely used in hotels today, but its role has evolved. While guest call billing remains important, modern call accounting focuses on visibility, cost control, auditability, and operational insights. Today’s systems help hotels understand call patterns, reduce telecom waste, and maintain accurate financial records across PBX and VoIP environments.
For a deeper look at how modern call accounting has evolved beyond basic billing, read our guide to call accounting use cases.

Learn About ProfitWatch Call Accounting!

Does your hotel need easy, accurate call accounting software?

Learn about ProfitWatch! ProfitWatch Call Accounting is used in some of the largest hotel chains across the US and abroad. Whether you need a price quote or would like a live demonstartion of our software, our sales and support team can deliver.