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ProfitWatch Call AccountingMetro

Available on-premise or hosted, ProfitWatch Call Accounting software is an extremely user-friendly call accounting system that is preferred by most major hospitality clients. Profitwatch has built-in features to reduce liability, increase profitability, and decrease costs through advanced bill back, customer service tracking, and usage cost reduction tools.

Offering seamless interface with any PBX and PMS model, ProfitWatch offers hotels, motels, casinos, resorts, spas, and cruise lines a powerful, simple solution to manage all their calls.

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hotel call accounting US Call Accounting

More than just call accounting

hotel call accounting

Simplified Call Bill Back for Increased Profitability

Accurate Call Costing

Our advanced guest call bill back features automate the call costing process, saving your hotel valuable time and effort.

  • Automated Invoicing

    Call reports and invoices can be pulled on demand, or generated automatically and sent to a printer, saved to a file, or emailed.

  • Connectivity Loss Alarms

    Prevent lost revenue due to lost data transmittal with ProfitWatch’s PBX and PMS connectivity loss alarms that trigger email, SMS, and screen pop-up notifications.


Hotel Call Accounting

ProfitWatch is Preferred by:

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ProfitWatch efficiency

Keep Hotel Guests Safe and Happy

Emergency Call / 911 Notifications

Enhance security with instant 911 alerts that instantaneously trigger at the call conclusion, ensuring a quick response to emergencies, as well as notification for misdials. ProfitWatch Call Accounting also helps you comply with Kari's Law for emergency call notifications.

  • Proactive Call Tracking

    Reduce liabilities by proactively monitoring call activities to identify suspicious call patterns and minimize risks.

  • No More Unanswered Phone Calls

    ProfitWatch Call Accounting reports on call routing so you can ensure every call is handled efficiently.

  • Ensures Safety and Compliance

    Location-specific emergency call notifications allow you to respond promptly to emergencies and save lives, as well as comply with Kari's Law. While ProfitWatch's call history helps you comply with Tort Law for call log retention.

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Call Accounting Reviews

What our Customers Say

review quotation image from client praising ProfitWatch

Metropolis' ProfitWatch system is just fantastic!

Rick Valcourt
Ramada Plaza Waikiki
call accounting client review 3

I would definitely recommend ProfitWatch to other hotels. The straightforward menus make it easy to manage and change things.. We use it for the emergency calls. Whenever 911 is dialed, we immediately receive an email with the extension that dialed and the location. The emergency response team checks the location to see what is going on.

Modi C., Trump Towers
Happy Customer
CAS client review 4

[I have] encountered many call accounting systems. I have to say that ProfitWatch is by far the most user friendly, intuitive and well designed system that I have ever used. Tasks that I once considered "complex" in other systems are rendered simple in this easy to use interface...

Troy B, Caneel Bay
Happy Customer
call accounting software quote

This software has incredible functionality. The feature flexibility is unsurpassed and the software is so user friendly that you need no training. Additionally, customer support is excellent.

Joanne Walker, Pinehurst Resort
Happy Customer
easy call accounting

User friendly interfaces, low system requirements, easy to use reporting features are rivaled only by the excellent customer service..."

Sandals Resorts
Happy Customer
user friendly CAS system

I have to say that ProfitWatch is by far the most user friendly, intuitive and well designed system that I have ever used. Tasks that I once considered "complex" in other systems are rendered simple in this easy to use interface.

Troy Burke, Rosemont
Happy Customer
USA call accounting

This [call accounting] software has incredible functionality. The feature flexibility is unsurpassed and the software is so user friendly that you need no training. Additionally, customer support is excellent.

Joanne Walker, Pinehurst Resort
Happy Customer

Request ProfitWatch Information

Need more information about how ProfitWatch can help your hotel?

We are happy to help. Whether you need a price quote or would like a live demonstartion of our software, our sales and support team can deliver.