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Call Accounting Software for Hotels

ProfitWatch is a hotel-focused call accounting system that tracks, analyzes, and reports phone usage so every guest call is billed accurately—and every dollar is accounted for.

Available on-premise or hosted, ProfitWatch Call Accounting software recover lost revenue, eliminate billing disputes, and gives you complete visibility into your phone system.

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hotel call accounting US Call Accounting

Automate accurate call costing and billing back to departments or guests

hotel call accounting

Why Hotels Choose ProfitWatch

  • Accurate Guest Call Billing

    Ensure every call is posted correctly to the PMS

  • Revenue Protection

    Eliminate missed charges and manual errors

  • Works with PBX & VoIP Systems

    Including Cisco, Avaya, and hybrid environments

  • Fraud Detection

    Identify suspicious calling patterns instantly


Hotel Call Accounting Software

ProfitWatch is Preferred by:

  • logo bw for marriott call accounting
  • logo bw for accor call accounting
  • logo bw for IHG call accounting
  • logo bw for Ritz Carolton call accounting
  • logo bw for Best Western call accounting software
  • logo bw for Wydham call accounting
ProfitWatch efficiency

Keep Hotel Guests Safe and Happy

Emergency Call / 911 Notifications

Enhance security with instant 911 alerts that instantaneously trigger at the call conclusion, ensuring a quick response to emergencies, as well as notification for misdials. ProfitWatch Call Accounting also helps you comply with Kari's Law for emergency call notifications.

  • Proactive Call Tracking

    Reduce liabilities by proactively monitoring call activities to identify suspicious call patterns and minimize risks.

  • No More Unanswered Phone Calls

    ProfitWatch Call Accounting reports on call routing so you can ensure every call is handled efficiently.

  • Ensures Safety and Compliance

    Location-specific emergency call notifications allow you to respond promptly to emergencies and save lives, as well as comply with Kari's Law. While ProfitWatch's call history helps you comply with Tort Law for call log retention.

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Call Accounting Reviews

What our Customers Say

review quotation image from client praising ProfitWatch for Mitel PBX

We have used Metropolis ProfitWatch for many years and it is practically bullet proof. It just keeps moving along like the Energizer Bunny! Awesome, simple, solid. Thanks for 8 great years!!!

Rick V., Ramada Plaza by Wyndham
Happy Customer
call accounting client review 3

I would definitely recommend ProfitWatch to other hotels. The straightforward menus make it easy to manage and change things.. We use it for the emergency calls. Whenever 911 is dialed, we immediately receive an email with the extension that dialed and the location. The emergency response team checks the location to see what is going on.

Modi C., Trump Towers
Happy Customer
CAS client review 4

[I have] encountered many call accounting systems. I have to say that ProfitWatch is by far the most user friendly, intuitive and well designed system that I have ever used. Tasks that I once considered "complex" in other systems are rendered simple in this easy to use interface...

Troy B, Caneel Bay
Happy Customer
call accounting software quote

This software has incredible functionality. The feature flexibility is unsurpassed and the software is so user friendly that you need no training. Additionally, customer support is excellent.

Joanne Walker, Pinehurst Resort
Happy Customer
easy call accounting

User friendly interfaces, low system requirements, easy to use reporting features are rivaled only by the excellent customer service..."

Sandals Resorts
Happy Customer
user friendly CAS system

I have to say that ProfitWatch is by far the most user friendly, intuitive and well designed system that I have ever used. Tasks that I once considered "complex" in other systems are rendered simple in this easy to use interface.

Troy Burke, Rosemont
Happy Customer
USA call accounting

This [call accounting] software has incredible functionality. The feature flexibility is unsurpassed and the software is so user friendly that you need no training. Additionally, customer support is excellent.

Joanne Walker, Pinehurst Resort
Happy Customer

Frequently Asked Questions about Call Accounting:

What is Call Accounting Software?
Call accounting is a software application that transforms raw data from your phone system and turns it into usable information on call costs, telecom expense, and utilization. Traditionally, this was used by hotels and resorts for billing back guest call usage.
Who uses Metropolis Call Accounting?
Hotels, resorts, casinos, enterprises, IT departments and telecom managers use Metropolis Call Accounting to recover costs, monitor usage and ensure compliance.
How much does call accounting software cost?
Call accounting is affordably priced based on the number of extensions the system will be receiving data on. For example, a small hotel with under 50 extensions would pay much less than a hotel with multiple locations and thousands of phone lines.
What is the best call accounting software?
There are many available systems on the market, but we rather like our ProfitWatch Call Accounting System. It is extremely easy to use, very reliable, and just check out the reviews our happy customers have left on our website.
What are the deployment options for ProfitWatch Call Accounting Software?
ProfitWatch can be deployed on-premise or hosted - you choose!
Do you offer free call accounting?
Our ProfitWatch Call Accounting software is affordably priced, but is not free. However, we offer a range of free cdr analysis tools on our website.
Is call accounting still used in hotels today?
Yes! Today's call accounting is less about guest call bill back and all about insights. Modern call accounting leverages advanced capabilities like speech analytics, interactive dashboards, and AI to extract deeper value from call data. The purpose of call accounting has expanded from basic call tracking to a multifaceted analytics tool for optimizing communications, costs, and customer experience.

Learn About ProfitWatch Call Accounting!

Does your hotel need easy, accurate call accounting software?

Learn about ProfitWatch! ProfitWatch Call Accounting is used in some of the largest hotel chains across the US and abroad. Whether you need a price quote or would like a live demonstartion of our software, our sales and support team can deliver.