Call center analytics software should give you control over your entire communications environment.
Expo XT captures KPIs and metrics across your PBX, UC, and contact center platforms, helping you preserve critical reporting during platform migrations while giving you complete control of your dashboards in Microsoft Power BI.
Monitor queues, abandoned calls, agent performance, call flows, and customer interactions with real-time and historical reporting—all from one cross-platform analytics platform.
Make sure the KPI's you've spend years building survive technology changes. Expo XT future proofs your visibility.
Analyze trends over days, months, or years with historical call reporting. Our cradle-to-grave tracking reveals exactly where efficiency is lost.
Keep a pulse on your contact center with live wallboards that refresh instantly. Monitor active call queues, agent availability, and abandonment rates as they happen. Real-time is available on select platforms.
Poor audio, jitter, packet loss, and failed calls often hide behind incomplete native reports.
Expo XT's QoS Analytics helps IT teams pinpoint quality issues across Teams, Zoom, Webex, and Cisco—down to device, location, network segment, and user.
Expo XT’s dashboards offer real-time and historical trends, enabling supervisors to identify call patterns, anticipate peak call periods, and allocate resources effectively.
Instantly see why a call was terminated, by which party the call was released, and diagnose connection issues.
Track the lifecycle of your calls from IVR across every queue, hunt group, and transfer.
Get live agent statuses, monitor call flows and find queue bottlenecks to optimize call handling.
From Avaya and Cisco to Teams, Webex, Zoom, and NICE CXone, Expo XT delivers consistent call analytics across platforms.
Powerful insights made easy in Power BI! Expo XT aggregates data from multiple sources to deliver complete, crystal clear reports on the entire communication network.
On-premise cdr reporting or cloud-based solutions, we deliver total insights across your communication platform.
By leveraging Power BI, Expo XT puts the control in your hands to measure the call metrics and KPI's you care about.
Identify where communication is thriving and where improvement is needed. Customize Expo XT to deliver you instant insights into the metrics you care about, such as abandoned calls, hunt group and queue performance, and peak call times.
Turn your communication data into valuable insights with Expo XT. Seamlessly connect your chat, voice, and meeting data into one easy UC reporting platform. Request more information or get started with a free trial now!