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Expo XT UC Analytics

Call Analytics Software for UC and Contact Center

Monitor real-time call queues, reduce abandoned calls, and unify reporting for in one UC dashboard with Expo XT.

Expo XT integrates with popular collaboration, voice communication, and contact center platforms including Microsoft Teams, Zoom, Cisco CUCM, Webex Calling, Webex Contact Center, NICE CXone. Dive deep into communication patterns across all modalities with visual reports.

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Powerful Call Analytics Built on Power BI

Live data dashboard with Expo XT Software Screenshots

Real-Time Call Dashboards & Historical Reporting

Move beyond static spreadsheets. Expo XT transforms raw voice data into live, actionable wallboards and deep historical insights.

  • Deep Historical Call Analytics

    Analyze trends over days, months, or years with historical call reporting. Our cradle-to-grave tracking reveals exactly where efficiency is lost.

  • Real-Time Call Monitoring

    Keep a pulse on your contact center with live wallboards that refresh instantly. Monitor active call queues, agent availability, and abandonment rates as they happen. Real-time is available on select platforms.



Measure Communication Performance

Identify where communication is thriving and where improvement is needed. Customize Expo XT to deliver you instant insights into the metrics you care about, such as abandoned calls, hunt group and queue performance, and peak call times.

Screenshot showing abandoned call queue report dashboard

Advanced Call Queue Reports

Expo XT’s dashboards offer real-time and historical trends, enabling supervisors to identify call patterns, anticipate peak call periods, and allocate resources effectively.

  • Eliminate Abandoned Calls

    Instantly see why a call was terminated, by which party the call was released, and diagnose connection issues.

  • Cradle to Grave Visibility

    Track the lifecycle of your calls from IVR across every queue, hunt group, and transfer.

  • Manage Agents, Hunt Groups and Queues

    Get live agent statuses, monitor call flows and find queue bottlenecks to optimize call handling.


Got Teams? Zoom? Webex? NICE? We Integrate.

Connects with all your UC and UCaaS Tools:

  • cisco logo call reporting software
  • Webex Calling Logo
  • Blue NICE CxONE logo
  • Zoom Reporting Logo
  • Microsoft Teams Logo
  • Ring Central Logo
  • avaya call reporting logo
  • Genesys Logo
  • mitel call reporting logo
  • Webex Contact Center Logo


screenshot of complete call analytics dashboard

Simplified, Consolidated Call Analytics in Power BI

Powerful insights made easy in Power BI! Expo XT aggregates data from multiple sources to deliver complete, crystal clear reports on the entire communication network.

  • Hybrid UC and UCaaS Reports

    On-premise cdr reporting or cloud-based solutions, we deliver total insights across your communication platform.

  • Measure the Metrics You Want

    By leveraging Power BI, Expo XT puts the control in your hands to measure the call metrics and KPI's you care about.

Frequently Asked Questions

Call analytics involves the collection and analysis of metadata from phone calls—such as duration, source, and outcome—to improve operational efficiency, sales performance, and customer satisfaction.

Unlike basic CDR reports, Expo XT offers real-time visualization, customizable wallboards, and cross-platform analytics that combine data from Cisco, Teams, and Webex into one view.

Yes. Expo XT provides real-time dashboards that display abandoned call rates as they happen, allowing supervisors to intervene immediately.

Test Drive Expo XT for Yourself

Turn your communication data into valuable insights with Expo XT. Seamlessly connect your chat, voice, and meeting data into one easy UC reporting platform. Get instant access here!