Nice CXone Reporting with Expo XT

Actionable Reporting and Business Intelligence through Advanced Analytics Expo XT delivers comprehensive and easy-to-interpret reports, offering deep insights from your Nice CXone tools. Whether it's voice interactions, chat, or any other communication channel, Expo XT provides you with a complete view of your customer engagement.

Get Complete Visibility into Customer Interactions and Agent Performance Gain insights into every call, chat, and interaction with Expo XT’s summary reports. Understand adoption, productivity, and performance metrics through detailed analytics that help you make data-driven decisions.

Hunt Group, Queue & IVR Reports

Get a bird's-eye view of your call distribution with detailed hunt group and queue reporting. Track key performance metrics such as calls offered, calls answered, wait times, and more.

Dashboards & NICE Analytics

Go beyond basic reporting with Expo XT's advanced call analytics. Gain a full picture of your contact center with real-time and historical insights you can search, filter, and visualize to uncover key insights. Customize the system with drag-and-drop simplicity.

Agent Performance and Interaction Analytics

Dive deep into agent performance metrics and interaction analytics. Monitor key metrics like handle time, after-call work time, and agent availability. Leverage detailed interaction analytics to improve training and performance.

Visual Contact Center Reports for Nice CXone

Expo XT transforms complex contact center data into intuitive visual reports!
With drag-and-drop simplicity, customize dashboards to visualize key metrics such as call quality, abandoned calls, voicemail statistics, queue analytics, and more. Drill into the details with granular visibility across your Nice CXone ecosystem.

Expo XT processes millions of data points with AI to surface key trends and patterns in voice, video, and channel communication. Whether you need executive roll-ups or agent-level monitoring, Expo XT makes it easy to visualize collaboration data so you can optimize performance across your organization.

From Nice CXone to Teams to Zoom, Expo XT Reveals Insights

No More Data Silos!
Get Consolidated Nice CXone Reporting

Expo XT provides unparalleled visibility into your entire communication environment, seamlessly integrating data from across Nice CXone's robust suite of products. Our advanced call analytics platform collects comprehensive interaction, media, and usage data to deliver powerful insights into employee engagement, interaction effectiveness, and overall performance.

Whether your deployment is on-prem, in the cloud, or hybrid, Expo XT gives you the enterprise-level analytics and reporting needed to optimize your Nice CXone investment.

Have Nice CXone + Teams? + Webex? Expo XT makes reporting simple.

Improve Nice CXone and Interaction Quality

Automated Analytics for Nice CXone

Search, analyze, and share your Nice CXone insights with scheduled reports in various formats, such as CSV, Excel, or PDF.

Call Flow Tracking from Start to End

Detailed call flow reports and cradle-to-grave dashboards detail a call sequence from start to finish.

Comprehensive Call Metrics

Improve performance with an in-depth analysis of call metrics, including metrics such as call duration, abandonment rates, and call transfer statistics.

View Activity Reports

Utilize agent and group-based performance stats such as call handling time, answered calls, and after-call work time.

Learn about Nice CXone Reports and Analytics in Under 60 Seconds!

Expo XT enables Nice CXone users to make informed, data-driven decisions that will maximize your Nice CXone investment. Dive deep into communication patterns across all modalities, including messages, meetings, and voice calls.

Screenshot of EXPO XT showing Nice CXone Hunt Group Reports

Nice CXone CUCM Hunt Groups & Queues

Screenshot of EXPO XT showing Nice CXone Call Flow

Expo XT Call Flow Dashboard

Screenshot of EXPO XT showing Nice CXone Webex Reports

Nice CXone Call Log Activity

Screenshot of EXPO XT showing Webex Call Analytics

Nice CXone Meeting & Call Analtyics

Learn More about Expo XT for Nice CXone Suite

Get more out of your Nice CXone investment and learn how Expo XT can help. Download our datasheet for a quick reference to the ways Expo XT integrates with all your Nice CXone tools for better collaboration and communication enterprise-wide.