Our comprehensive analytics span your entire platform, from AI usage and chat analysis to collaboration metrics and phone system tracking. Gain unprecedented visibility into your communication ecosystem, empowering you to make data-driven decisions that boost efficiency and drive growth.
The ultimate UC and collaboration analytics tool. Track, monitor, and measure performance across multiple tools, across all platforms. Connect cloud and traditional phone systems for granular insights.
Collab AnalyticsUnleash your call center's true potential. Track real-time queue performance, reduce caller abandonment, and optimize agent activities with intuitive navigation advanced data visualizations.
KPI DashboardsProfitWatch is the call accounting software trusted by thousands of hotels to build revenue and reduce liability with advanced guest call bill back features, 911 call alerts, and proactive monitoring.
Call AccountingSimplify the management of the communication system on-prem and increase voice network visibility with CDR reporting. XT2's features enable enterprise users to get an at-a-glance view of all call activity in their organization.
TelemanagementQLIVE is an on-premise solution developed to manage small call centers, analyze hunt group efficiency, and troubleshoot queue bottlenecks. Live dashboard features are configurable to display the call data you need.
Manage AgentsOptimize your telecom operations with customizable pbx call reporting. Gain insights into call history, capacity utilization, call statistics and call quality with custom reporting and configurable call alert triggers.
Call ReportingHappy Customers
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For Teams, Webex Calling, Zoom, and More
Understand the entire communication infrastructure with collaboration analytics.
Gain a deeper understanding of all your customer and team interactions. Expo XT delivers communications insights by tracking communication across the business to monitor and measure performance. Identify where teamwork is thriving and which tools are most effective at supporting exceptional customer service.
Consolidate call tracking and reporting across multiple platforms - from Microsoft Teams, Zoom and Webex Calling to Cisco CUCM and premise-based PBX systems - into one powerful, user-friendly solution.
Gain visibility into video meeting engagement, duration, and attendance across all collaboration platforms. Optimize communication and reduce excessive meetings with Expo XT.
Leverage automated reports, role-based dashboards, and AI-powered tools to uncover valuable communication insights with minimal effort.
UC Analytics
testimonials
I wanted to reach out to say thank you, to you and Metropolis, for a job well done on assisting us getting on the phone reporting platform. We were able to resolve issues right off the bat and find where we needed more staff. We really appreciate it greatly!"
When a patient calls and says they left a voicemail, I can confirm the exact time they called, how long they were on hold, and that they went to the voicemail server. [Expo XT] gives me visual proof to confirm or deny those situations."Read the Case Study
User friendly interfaces, low system requirements, easy to use call reporting features are rivaled only by the excellent customer service...
I have to say that ProfitWatch is by far the most user friendly, intuitive and well designed system that I have ever used. Tasks that I once considered "complex" in other systems are rendered simple in this easy to use interface.
OfficeWatch is user friendly and Metropolis provides excellent support. I have never experienced a wait when I needed help. OfficeWatch has paid for itself several times over.
