BY Metropolis Corp
Metropolis Corp, a leader in UC analytics solutions, announces the integration of its Expo XT product with NICE CXone, offering comprehensive cross-platform contact center analytics. This powerful combination provides complete customer experience data for entire contact centers, enabling businesses to make data-driven decisions and optimize their operations across multiple communication platforms. The integration allows contact centers to seamlessly track and analyze customer interactions that span different systems, providing a unified view of the entire customer journey regardless of the platforms involved.
Key Features of the Expo XT and NICE CXone Integration:
"This integration represents a significant step forward in contact center analytics. By combining Expo XT's capabilities with NICE CXone's customer experience platform, we're offering businesses unparalleled visibility and insights to optimize their contact center operations."
The Expo XT integration with NICE CXone is now available for an immediate free test drive on the Metropolis Corp website and Microsoft AppSource.
