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BY Metropolis Corp

Metropolis' Expo XT Integrates with NICE CXone

Expo XT Contact Center Analytics banner showing contact center screenshots of agents and software

Bridges Contact Center Analytics Gap with Integration



Metropolis Corp, a leader in UC analytics solutions, announces the integration of its Expo XT product with NICE CXone, offering comprehensive cross-platform contact center analytics. This powerful combination provides complete customer experience data for entire contact centers, enabling businesses to make data-driven decisions and optimize their operations across multiple communication platforms. The integration allows contact centers to seamlessly track and analyze customer interactions that span different systems, providing a unified view of the entire customer journey regardless of the platforms involved.

Key Features of the Expo XT and NICE CXone Integration:

  • Comprehensive Analytics: Track key metrics across voice and digital channels for an omnichannel view of operations.
  • Data Integration: By harnessing Power BI's artificial intelligence features, Expo XT offers predictive analytics and anomaly detection, helping organizations proactively manage their UC environments.
  • Real-Time and Historical Insights: Users can create tailored views of their UC analytics, focusing on the metrics that matter most to their organization.
  • Power BI Integration: Leverage Microsoft's Power BI for advanced data visualization and analysis.
  • AI-Powered Tools: Utilize sentiment analysis and predictive analytics for deeper insights and proactive optimization of queues and performance.
  • Customizable CXone Dashboard: Fully customizable data visualization for real-time and historical insights into the CXone platform.
"This integration represents a significant step forward in contact center analytics. By combining Expo XT's capabilities with NICE CXone's customer experience platform, we're offering businesses unparalleled visibility and insights to optimize their contact center operations."

The Expo XT integration with NICE CXone is now available for an immediate free test drive on the Metropolis Corp website and Microsoft AppSource.

Our Solutions

Awards

  • Award ribbon image for Metropolis Communication Solution Product of the Year Award
    Communications Solutions Product of the Year Award
    for Expo XT
  • Award ribbon image for Metropolis Customer Product of the Year Award
    CUSTOMER Magazine Product of the Year Award
    for Expo XT
  • post-thumb
    Pandemic Tech Innovation Award
    Qcloud
  • post-thumb
    Top 20 Contact Center Provider by CIOReview
    QLive