Add Advanced Analytics for Webex for Cisco BroadWorks. Deliver detailed calling insights your Webex Calling customers often lack natively. Turn raw calling data into highly marketable, high-margin reporting dashboards powered by Power BI.
Metropolis Corp’s Expo XT for BroadWorks helps resellers deliver the comprehensive reporting and analytics their Webex Calling customers often lack natively. Built directly on top of Microsoft Power BI, Expo XT injects rich, deep, and contextual visibility into usage, call quality, trends, and operational performance across BroadWorks-hosted environments.
Track complete utilization trends, identify call-flow bottlenecks, and understand system traffic patterns across branches or sites.
Proactively monitor latency, jitter, packet loss, and connection disruptions to guarantee premium Voice-over-IP standards.
Analyze productivity metrics, agent answering behaviors, hunt group loads, and response times for customer support teams.
Turn hard data into visual assets via Power BI interface templates designed explicitly for fast technical & organizational digests.
A clear comparison of what service providers can (and can't) deliver to their enterprise customers without an advanced analytics layer.
| Capability | Native BroadWorks + Partner Hub | With Expo XT |
|---|---|---|
| Customer-Facing Reports | Not available or manual exports | Automated, client-ready dashboards |
| Multi-Tenant Visibility | Limited, siloed per customer | Unified view across all customers |
| Call Detail & Journey Analysis | Basic or inaccessible | Full call flow visibility and drill-down |
| Custom Dashboards | Not supported | Fully customizable per customer or use case |
| Historical Trending | Limited retention and aggregation | Long-term trending and forecasting |
| Operational Troubleshooting | Reactive, manual investigation | Proactive insights and anomaly detection |
| Adoption & Usage Analytics | High-level only | Detailed user, department, and feature usage |
| Report Automation | Manual exports required | Scheduled, automated delivery |
| Data Export & Integration | Limited flexibility | Open, extensible data model (Power BI) |
| Revenue Opportunity for Resellers | None | Package reporting as a managed service |
Common questions from service providers evaluating reporting capabilities for Webex for Cisco BroadWorks.
Webex for Cisco BroadWorks provides basic reporting through Partner Hub, but it is limited to high-level metrics. It does not include detailed, customer-facing analytics, customizable dashboards, or deep call insights required by enterprise customers.
BroadWorks reporting is limited by lack of multi-tenant visibility, no built-in customer reporting layer, limited access to detailed call analytics, and no automated or customizable reporting. This makes it difficult to deliver reporting as a scalable service.
Native BroadWorks tools are limited. Most service providers use third-party analytics platforms like Expo XT to enable centralized dashboards, automation, and customer-level reporting across tenants.
Not with native tools alone. To offer reporting as a service, providers need multi-tenant analytics, automated report delivery, and customizable dashboards. Expo XT enables all of these capabilities.
BroadWorks generates call detail records (CDRs), but accessing and analyzing that data requires additional tools. Without an analytics layer, the data is not easily usable or customer-friendly.
Resellers need advanced analytics to differentiate their offering, meet enterprise expectations, reduce support costs, and create new revenue streams through reporting services and managed analytics.
Native reporting typically requires manual exports and limited dashboards. To get automated, scalable, and customer-ready reporting, providers integrate solutions like Expo XT to transform raw data into actionable insights.
Position yourself as a market leader. Equip your sales teams with a premium reporting module to attach to every Webex for Cisco BroadWorks seat.
Discover how to integrate Expo XT reporting into your Cisco Webex Calling packages.