Finally! A simple and affordable call center solution is here!
Get real-time visibility for calls in queue, agent availability, call abandonment rates; and other insights with Qcloud.
QCloud is a cost-effective call center solution with real-time monitoring, customizable dashboards and analytics that integrate with most UCaaS and UC solutions. From identifying IVR bottlenecks and optimizing call routing to improving agent performance, Qcloud equips your business with the tools to provide exceptional customer service and drive growth.
Call Center Software
Monitor the performance of the entire call center, coach agents, and manage your queues with role-based dashboards, reports, and insights.
Qcloud dashboards offer real-time data and metrics, enabling agents and supervisors to quickly see call volumes, wait times, and agent availability.
Say goodbye to queue bottlenecks! See which IVR menu options are most popular and streamline call routing.
Use Qcloud's predictive analytics to anticipate queue volume and optimize staffing resources to minimize customer time-in-queue.
Call Center KPIs
Qcloud measures the call center KPI’s that contribute to your goals and deliver the best customer experience, call center efficiency, and customer satisfaction.
Dashboards allow supervisors to monitor service level metrics such as average handle time, first-call resolution, and customer satisfaction, enabling them to take proactive measures to meet targets.
Qcloud sends real-time alerts and notifications to supervisors and agents, allowing you to promptly address critical issues, such as long wait times.
Improved Agent Visibility
Monitoring of individual agent performance in Qcloud and empower supervisors to identify areas for improvement and provide targeted coaching and training.
Empower your agent workforce with Qcloud so they can monitor their personal stats and keep an eye on wrap-up times.
Set targets and achievable goals then use Qcloud wallboards to create healthy competition within your call center agents.
Qcloud uses AI for sentiment detection to display which keywords are frequently being used and alert you to any challenging conversations.
Learn how Qcloud gives you real-time visibility into calls in queue, agent availability, call abandonment rates; and other insights with automation features!