OfficeWatch Call Reporting SoftwareReporting

OfficeWatch Call Reporting software provides visibility for businesses through comprehensive call tracking and communication analysis features. The system turns pbx call logs into actionable insights so you can monitor employee productivity, access capacity utilization, and prevent unauthorized phone usage. Harness the power of CDR reporting and call tracking to take control of your telecommunications.

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PBX Reporting & Call Tracking

call reporting and tracking

On-Premise Call Reporting

Harness the power of reporting on the call history of your PBX. Call tracking helps you to take control of your telecommunications and turn call logs into actionable insights.

  • Detailed Call History Reports

    OfficeWatch includes detailed information on all incoming, outgoing, and internal calls, including call duration, start and end times, and call status.

  • Automated Alerts & Reports

    Call reports and invoices can be pulled on demand, or generated automatically and sent to a printer, saved to a file, or emailed.

  • Call Reporting for Every PBX

    OfficeWatch is Compatible with:

    Metropolis' call reporting software is compatible with almost every PBX system.

    Have a PBX not listed here? Chances are, we are compatible. Contact our sales team for more information!

    • NEC call reporting software
    • cisco call reporting software
    • avaya call reporting software
    • mitel SMDR call reporting software
    • samsung call reporting software
    • shoretel call reporting software
    telecom utilization

    Telecom Utilization and Configurable Alerting

    OfficeWatch goes beyond call reporting by offering essential tools to mitigate risks and optimize expenses. Benefit from 911 alert notifications that provide instant awareness in emergency situations, and leverage the trunk analysis tools to identify cost-saving opportunities and reduce liability.

    • Emergency Call / 911 Alert Notifications

      OfficeWatch 911 alert notifications provide instant awareness in emergency situations and include location details of the extension the call was dialed from.

    • Trunk Analysis

      Trunk analysis tools and utilization reporting optimize telecom capacity and call routing for improved efficiency and cost savings.

    OfficeWatch Feature Highlights

    Scheduled Reports

    Over 250+ templated extension or department reports can be delivered via pdf, xls or html direct to your email for easy automation.

    Toll Fraud Detection

    Toll fraud detection finds phone abuse to thwart unexpected costs and to identify voice network attacks.

    Alert Notifications

    Receive triggered alerts for emergency calls, unusual call activity, or network capacity via screen pop up, email or SMS text message.

    Trunk Analysis

    Streamline your communication network with trunking tools that minimize costs via capacity planning and optimization.

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    Call Reporting Software Reviews


    Just a Few of Our Happy Customers

    officewatch customer

    “We were up and running very quickly and haven't had any problems since. We had some special needs that Metropolis looked into and they were able to modify the product to meet our needs. They have been great!”

    Edward B, Franklin-Pierce Associates
    Happy Customer
    Flexible report software

    “Our organization has used both OfficeWatch and ProfitWatch for the last three years. We've found the programs to be very flexible and easy to use. And the few times that we've needed software support, the Metropolis personnel have all been very responsive and knowledgeable.”

    -Kerry Lamb, KY Department of Parks
    Happy Customer
    OfficeWatch support

    OfficeWatch has helped us in so many ways. I cannot say enough good things about it. Keep up the good work, and thanks for the superior help from your support team.”

    Mark R, Crawford Memorial Hospital
    Happy Customer
    monitor phone calls

    Metropolis has been a excellent solution for us to monitor phone calls. Their software support is outstanding. With the ability to monitor extensions we were able to address unnecessary personal phone use”

    Jason P, Bryant Federal Credit Union
    Happy Customer
    call reporting software roi

    OfficeWatch is user friendly and Metropolis provides excellent support. I have never experienced a wait when I needed help. Office Watch has paid for itself several times over.”

    Edward B, Franklin-Pierce Associates
    Happy Customer

    Request OfficeWatch Information

    How can call reporting software make your business more productive while streamlining costs?

    We'd love to show you. Whether you need a price quote or would like a live demonstartion of our software, our sales and support team can deliver.