Zoom Reporting & Call Analytics | Expo XT

Native Zoom Phone reporting isnt' enough. If you need deep call analytics, compliance visibility, and actionable insights, you need more than Zoom gives you out of the box.

Expo XT transforms raw Zoom call data into a powerful analytics dashboards designed for IT leaders, UC engineers, and compliance teams.

Deep Zoom Analytics

Access full call detail records, user activity, and history with filtering and drill-down that actually lets you analyze trends.

Track Zoom Queues

Unanswered calls often go unnoticed. Identify where calls are being dropped and which teams are impacted.

Fix Performance Gaps

Report on the KPIs that matter to you. Identify gaps in response and hold teams accountable with real data.

Zoom Phone Reports

Zoom Phone Call Analytics

Expo XT gives teams granular visibility into every Zoom Phone interaction so you can improve answer rates, call routing, and customer experience.

  • Call analytics that go beyond call logs: Track call patterns, volumes, and user behavior for inbound, outbound, completed, answered, and missed calls to spot bottlenecks.

  • Queue and SLA performance: Measure call queue volumes, wait times, and service levels so supervisors can align staffing with demand and reduce abandoned calls.

  • Safety and compliance: Monitor emergency call activity across company and personal locations to support E911 and internal safety policies

  • Zoom report Tip
  • Expo XT also reports on Zoom meetings, webinars, and collaboration quality.

Cross‑Platform UC Intelligence in Power BI

Beyond Zoom: UC, UCaaS, and PBX Reporting
Expo XT helps organizations simplify their analytics stack by bringing Zoom and other UC platforms together in one Power BI-powered view.

  • Single pane of glass: Consolidate analytics across desktop, mobile, and web clients plus multiple UC platforms, including Zoom, Cisco, Teams, and Webex Calling.

  • AI‑driven insights: Use natural‑language prompts to surface trends, anomalies, and optimization opportunities from complex call and collaboration data.

  • Power BI visuals, reports, and exports: Prebuilt Power BI dashboards for calls, meetings, rooms, chat make it quick for your to deploy business intelligence. Plus, your data is highly portable; it lives in your Power BI tenant, not in your phone system.

  • Zoom report Tip
  • Collaboration analytics whether you use only Zoom, or Zoom+ another system.
zoom reporting made easy

Get Started with Expo XT for Zoom

Expo XT is accessible to Zoom customers who want deeper reporting without rebuilding everything from scratch.

Expo XT dashboard for Zoom

Requirements

Users only need a Zoom environment, an Expo XT account, and Power BI Pro licenses for users who will consume reports and dashboards.

Fast time to value

Prebuilt Zoom Phone, meeting, and collaboration dashboards accelerate deployment while still allowing customization for unique KPIs and executive views.

Enterprise Connectivity

Expo XT connects with Zoom APIs for meetings, users, phones, roles, rooms, and chat while preserving strict read-only permissions and secure data handling in your tenant.

Fully Supported in the US

Metropolis backs our products with a responsive, US‑based support team out of Fort Lauderdale, Florida, providing hands‑on onboarding, training, and technical support.

Watch About Expo XT for Zoom

Expo XT enables you to make informed, data-driven decisions to maximize your Zoom investment. In 60 seconds, see how this Collaboration Analytics solution dives deep into communication patterns across all modalities, including chat, meetings, and voice calls.

Learn More About Expo XT for Zoom

Learn how to get more out of your Zoom UCaaS platform with insights into the way your organization communicates and collaborates. Simplify your tech stack and bring voice, video, conference rooms, and chat analytics together with Expo XT.