Zoom Phone Reporting & Analytics | Expo XT

Native Zoom Phone reporting isnt' enough. KPIs tell you what happened. Expo XT tells you why. If you need deep call analytics, compliance visibility, and actionable insights, you need more than Zoom gives you out of the box.

Expo XT transforms raw Zoom Phone call data into a powerful analytics dashboard that unifies not just Zoom, but your entire stack by integrating seamlessly with Teams, Avaya, Cisco and others. It gives you a single pane of glass for your entire enterprise footprint.

Deep Zoom Phone Analytics

Access full call detail records, user activity, and history with filtering and drill-down that actually lets you analyze trends.

Track Zoom Calls

Unanswered calls often go unnoticed. Identify where calls are being dropped and which teams are impacted.

Fix Performance Gaps

Report on the KPIs that matter to you. Identify gaps in response and hold teams accountable with real data.

Zoom Phone Reports screenshot of call journey

Zoom Phone Call Analytics

Expo XT gives teams granular visibility into every Zoom Phone interaction so you can improve answer rates, call routing, and customer experience.

  • Call analytics that go beyond Zoom reports: Track call patterns, volumes, and user behavior for inbound, outbound, completed, answered, and missed calls to spot bottlenecks.

  • Call routing & abandonment: Measure call queue volumes, wait times, and troubleshoot abandoned calls.

  • Safety and compliance: Monitor emergency call activity across company and personal locations to support E911 and internal safety policies

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  • Expo XT also reports on Zoom meetings, webinars, and collaboration quality.

Cross‑Platform UC Intelligence in Power BI

Beyond Zoom: Your Entire UC Footprint Visible
Managing multi-vendor collaboration environments shouldn't mean logging into four different admin portals.

  • Single pane of glass: consolidating Zoom Phone reports with Microsoft Teams, Cisco, Webex, and Avaya data into your existing Microsoft Power BI ecosystem.

  • Native Power BI and Fabric Control: Keep complete ownership of your data. Reports live in your customer-owned tenant, not locked away in a vendor's silo.

  • Prebuilt & Ready to Deploy: Deploy enterprise-ready Zoom Phone dashboards out of the box, or easily customize them for executive KPIs.

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  • Collaboration analytics whether you use only Zoom, or Zoom+ another system.
zoom phone report dashboard reporting made easy

Get Started with Expo XT for Zoom

Expo XT is accessible to Zoom customers who want deeper reporting without rebuilding everything from scratch.

Expo XT dashboard for Zoom

Requirements

Users only need a Zoom environment, an Expo XT account, and Power BI Pro licenses for users who will consume reports and dashboards.

Fast time to value

Prebuilt Zoom Phone, meeting, and collaboration dashboards accelerate deployment while still allowing customization for unique KPIs and executive views.

Enterprise Connectivity

Expo XT connects with Zoom APIs for meetings, users, phones, roles, rooms, and chat while preserving strict read-only permissions and secure data handling in your tenant.

Fully Supported in the US

Metropolis backs our products with a responsive, US‑based support team out of Fort Lauderdale, Florida, providing hands‑on onboarding, training, and technical support.

Watch About Expo XT for Zoom

Expo XT enables you to make informed, data-driven decisions to maximize your Zoom investment. In 60 seconds, see how this Collaboration Analytics solution dives deep into communication patterns across all modalities, including chat, meetings, and voice calls.

Request a Demo of Expo XT Analytics for Zoom

Learn how to get more out of your Zoom UCaaS platform with insights into the way your organization communicates and collaborates. Simplify your tech stack and bring voice, video, conference rooms, and chat analytics together with Expo XT.