The reporting you need for every unified communication platform.
Metropolis Corp develops innovative collaboration analytics, call reporting software,
call accounting and call center solutions that enable businesses to gain valuable insights into their Unified Communications (UC)
and UC-as-a-Service (UCaaS) networks.
Their AI powered,cutting-edge technologies have empowered organizations to unlock the full potential of their communication infrastructure, enabling them to deliver exceptional customer service, boost productivity, and drive business growth.
Understand the way your team communicates with collaboration analytics.
Gain a deeper understanding of all your customer and team interactions. Expo XT delivers communications insights by tracking communication across the business to monitor and measure performance. Identify where teamwork is thriving and which tools are most effective at supporting exceptional customer service.
Expo XT consolidates call tracking and reporting amongst multiple communication tools and modalities, simplifying analytics into one powerful yet easy-to-use solution. From Microsoft Teams, Zoom, and Cisco Webex to premise-based PBX data, Expo XT reports on everything.
Scheduled reports, role-based dashboards, and AI-powered tools enable Expo XT to unveil communication insights with very little effort.Explore Analytics
If you have a small call center, Qcloud is the Unified Communications dashboard you need to manage it all.
Enhance CX with Qcloud call center software. Gain insights through live KPI dashboards for your call center displaying queue performance, wait times, abandonment rates, and capacity thresholds.No call center licenses required!
Build a better customer experience. Qcloud’s call center software includes KPI dashboards for visualization of data, such as the performance of queues, wait times, caller abandonment rates, and capacity thresholds.
Cutting Edge Technology
Metropolis innovative solutions leverage state-of-the-art AI technologies to analyze data, automate insights and drive unparalleled efficiency for our clients. By leveraging AI, Metropolis solutions automate the analysis process to deliver unified communications insights and reduces the potential for human bias and subjectivity in reporting.
NLP enabled reporting tools like Expo XT enables the system to extract valuable insights from unstructured data sources, such as chat logs, call transcripts, and customer feedback.
Sentiment analysis determines the emotional tone or polarity of the text, whether it is positive, negative, or neutral. It helps in understanding the overall sentiment expressed in the data for better service.
The ultimate UC and collaboration analytics tool. Track, monitor, and measure performance across multiple tools, across all platforms. Connect cloud and traditional phone systems for granular insights.Collab Analytics
QLIVE is an on-premise solution developed to manage small call centers, analyze hunt group efficiency, and troubleshoot queue bottlenecks. Live dashboard features are configurable to display the call data you need.Manage Agents
This call accounting software has incredible functionality. The feature flexibility is unsurpassed and the software is so user friendly that you need no training. Additionally, customer support is excellent.
User friendly interfaces, low system requirements, easy to use call reporting features are rivaled only by the excellent customer service...
I have to say that ProfitWatch is by far the most user friendly, intuitive and well designed system that I have ever used. Tasks that I once considered "complex" in other systems are rendered simple in this easy to use interface.
OfficeWatch is user friendly and Metropolis provides excellent support. I have never experienced a wait when I needed help. OfficeWatch has paid for itself several times over.