`` Expo XT Reporting for Webex Contact Center

Smarter Analytics for Webex Contact Center with Expo XT

Expo XT for Webex Contact Center simple. turns your data into actionable insights for agents, supervisors, and business leaders.

Go beyond Cisco’s standard analytics with rich Power BI dashboards, custom KPI tracking, and advanced historical reporting—purpose-built to help you optimize every customer touchpoint.

Manage Agents

See when and where your agents excel with insights into productivity, wrap-up time, idle time, and call handling across channels.

Analyze Queues

Expo XT goes beyond Cisco’s "Queue Analyzer" by offering advanced historical reporting and richer visualizations for deeper insights.

Elevate CX

Reveals deep insights with Power BI visualizations to reveal ways to optimize call handling, reduce hold times, and enhance customer experience.

Essential Metrics, Instantly Available

Monitor critical KPIs and track what matters: wait times, first call resolution, satisfaction scores, agent occupancy, and call volumes—all in Power BI dashboards built for instant action.

  • Wrap-Up Codes: See exactly why agents are unavailable with real-time wrap-up code analysis.
  • Transfer & Call Flow Insights: Map every transfer and requeue. Our cradle-to-grave reporting exposes friction points killing your efficiency.
  • Idle Time Tracking: Catch underutilized agents before they cost you money—with real-time and historical tracking.
Webex Contact Center Screenshot showing reports and queue analyzer
Screenshot of Smart Builder Analytics for Webex Contact Center

Cut Through the Complexity of Contact Center Data

Webex Contact Center (WxCC) users, we hear you. The complexity, overwhelming data, and difficulty in achieving the analytics you need for your contact center are now things of the past. Our Smart Narrative feature in Expo XT for Webex Contact Center takes the guesswork out of pulling custom reports by recommending the exact data fields you need to automatically generate the insights you are looking for.





Webex Contact Center Screenshot showing Queue Analytics and Historical Detailst

Master Queue Analysis

Identify queue bottlenecks and anticipate call surges.
Managing queues has never been easier. With Expo XT, you can anticipate call surges before they hit, identify call abandonment reasons, and elevate your customer service with advanced insights across your entire communication network, from Cisco to Zoom, Teams to Webex Contact Center, and even even your AI chatbot interactions

Build and Share Custom WxCC Reports

Easily build Webex Contact Center dashboards securely in Power BI, or export paginated reporting to share with call center managers, supervisors and agents.

Generate and Share Paginated Reports

Distribute the right information to the right stakeholders at the right time. Produce print-ready reports then schedule them for automated report delivery.

Screenshot of Webex Contact Center Paginated Reports in Power BI
Screenshot of Webex Contact Center Agent Metrics

Spot WxCC Trends Before They Become Problems

Expo XT UC Analytics helps you stay ahead of emerging issues by forecasting call volumes, ensuring smarter scheduling and adherence. By analyzing call trends, you can anticipate peak periods, adjust resources proactively, and prevent disruptions before they arise. It also monitors average call duration, flags outliers, and reveals inefficiencies—giving you a clear view of wait times, handling speeds, and areas for improvement.

Learn More about Expo XT for Webex Contact Center

Get more out of your WxCC investment and learn how advanced analytics can help.