Real-Time Visibility and Smarter Analytics for Webex Contact Center

Expo XT for Webex Contact Center live operational metrics and advanced historical reporting in a single Power BI environment. Monitor agent status and queue health as it happens, while analyzing long-term trends to optimize every customer touchpoint.

Live Agent Status

Monitor Live Agent Status (Logged-in/out, Ready/Not Ready) instantly to improve staffing decisions on the fly.

Analyze Queues

Go beyond Cisco’s "Queue Analyzer" by combining real-time queue metrics with advanced historical reporting with richer visualizations for deeper insights.

Elevate CX

Respond to service level drops immediately with Operational Alerts for queue spikes and agent shortages.

Webex Call Center Metrics, Instantly Available

Eliminate siloed wallboards. Combine real-time insights with historical analytics in a single Power BI workspace to track what matters: wait times, first call resolution, satisfaction scores, agent performance, and call volumes

  • Wrap-Up Codes: See exactly why agents are unavailable with real-time wrap-up code analysis.
  • Transfer & Call Flow Insights: Map every transfer and requeue. Our cradle-to-grave reporting exposes friction points killing your efficiency.
  • Idle Time Tracking: Catch underutilized agents before they cost you money—with real-time and historical tracking.
Webex Contact Center Screenshot showing reports and queue analyzer
Screenshot of Smart Builder Analytics for Webex Contact Center

Cut Through the Complexity of Contact Center Call Flows

Webex Contact Center (WxCC) users, we hear you. The complexity, overwhelming data, and difficulty in achieving the analytics you need for your contact center are now things of the past. Our Smart Narrative feature in Expo XT for Webex Contact Center takes the guesswork out of pulling custom reports by recommending the exact data fields you need to automatically generate the insights you are looking for.





Webex Contact Center Screenshot showing Queue Analytics and Historical Detailst

Master Webex Queues

Managing queues has never been easier.
Identify queue bottlenecks historically and manage active call surges instantly. With Expo XT, you can anticipate peak periods using historical trends and view live 'calls waiting' to adjust resources proactively.

Build and Share Custom WxCC Reports

Easily build Webex Contact Center dashboards securely in Power BI, or export paginated reporting to share with call center managers, supervisors and agents.

Generate and Share Paginated Reports

Distribute the right information to the right stakeholders at the right time. Produce print-ready reports then schedule them for automated report delivery.

Screenshot of Webex Contact Center Paginated Reports in Power BI
Screenshot of Webex Contact Center Agent Metrics

Spot WxCC Trends Before They Become Problems

Don't settle for native reporting tools. Get the deep, flexible analytics operations teams need—from long-term forecasting to up-to-the-second operational visibility.

Learn More about Expo XT for Webex Contact Center

Get more out of your WxCC investment and learn how advanced analytics can help.