See when and where your agents excel with insights into agent productivity, idle time, and call handling across channels.
Expo XT goes beyond Cisco’s "Queue Analyzer" by offering advanced historical reporting and richer visualizations for deeper insights.
Reveals deep insights with Power BI visualizations to reveal ways to optimize call handling, reduce hold times, and enhance customer experience.
Webex Contact Center (WxCC) users, we hear you. The complexity, overwhelming data, and difficulty in achieving the analytics you need for your contact center are now things of the past. Our Smart Narrative feature in Expo XT for Webex Contact Center takes the guesswork out of pulling custom reports by recommending the exact data fields you need to automatically generate the insights you are looking for.
Monitor critical KPIs including average wait time, first call resolution rate, satisfaction scores, agent occupancy, and call volume trends—all presented in intuitive Power BI dashboards designed for immediate comprehension and action.
With powerful visualizations and comprehensive reporting, our solution equips contact center leaders with the tools to turn data into decisive, strategic action.
Identify queue bottlenecks and anticipate call surges.
Managing queues has never been easier. With Expo XT, you can anticipate call surges before they hit, identify call abandonment reasons, and elevate your customer
service with advanced insights across your entire communication network, from Cisco to Zoom, Teams to Webex Contact Center, and even even your AI chatbot interactions
Easily build Webex Contact Center dashboards securely in Power BI, or export paginated reporting to share with call center managers, supervisors and agents.
Distribute the right information to the right stakeholders at the right time. Produce print-ready reports then schedule them for automated report delivery.
Expo XT UC Analytics helps you stay ahead of emerging issues by forecasting call volumes, ensuring smarter scheduling and adherence. By analyzing call trends, you can anticipate peak periods, adjust resources proactively, and prevent disruptions before they arise. It also monitors average call duration, flags outliers, and reveals inefficiencies—giving you a clear view of wait times, handling speeds, and areas for improvement.
Get more out of your WxCC investment and learn how advanced analytics can help.
