BY Metropolis Corp

Metropolis Wins 2025 Communications Product of the Year Award

Metropolis Corp Honored for Innovation in UC Analytics and Market Leadership

Fort Lauderdale, Florida (August 26, 2025) - Metropolis Corp announced today that Expo XT UC Analytics has been named a winner of the 2025 Communications Solutions Product of the Year Award, presented by TMCnet.

Expo XT transforms enterprise communications reporting with a next-generation analytics platform that puts control in the hands of business users.

By leveraging Microsoft Power BI, Expo XT delivers dynamic AI-driven insights, interactive visualizations, and turnkey deployment across leading communication platforms including Cisco UCM, Webex Calling, Mitel, Zoom Phone, Microsoft Teams Phone, and more. The solution also extends to contact center environments such as NICE CXone, Genesys, and Webex Contact Center, enabling organizations to unify their data and optimize performance across all customer and employee interactions.

How Expo XT Delivers Enterprise Value

Expo XT goes beyond static reports to deliver powerful analytics that help enterprises maximize the value of their UC and contact center investments:

• Deep CDR search and end-to-end call flow visibility. Rapidly isolate and analyze call detail records, and map customer journeys across IVR’s, queues, transfers, and agents to uncover bottlenecks and improve customer experience.

• Queue analytics across platforms. Monitor wait times, abandon rates, service levels, and overflow patterns in real time, with the ability to drill down from queue to agent to individual interaction.

• Agent productivity—human and AI. Track occupancy, handle time, and after-call work across both live agents and AI-powered virtual agents, giving managers visibility into blended workforce performance.

"Expo XT was designed to eliminate the complexity of enterprise reporting and make advanced analytics accessible to everyone — not just data scientists," said Sharon Harry, Director of Marketing at Metropolis Corp.

“On behalf of TMC and TMCnet editors, we are honored to recognize Metropolis Corp as a winner of the 2025 Communications Solutions Products of the Year Awards,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief. “Expo XT is truly innovative, and deserves to be included amongst the best communications products and services available on the market today. I look forward to continued excellence from Metropolis in 2025 and beyond.”

Enterprises looking to unify UC and contact center reporting with AI-driven insights can explore Expo XT at www.metropolis.com.

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About Metropolis Corp

Metropolis Corp is a leader in unified communications analytics, providing enterprises with advanced solutions to measure, optimize, and transform business communications. For over 30 years, Metropolis has helped organizations unlock the power of their call data through intuitive reporting, AI-driven insights, and seamless integrations with the world’s leading UC and contact center platforms. The company’s flagship product, Expo XT, empowers IT leaders, contact center managers, and executives to make faster, smarter decisions with confidence.

Learn more at www.metropolis.com.

About TMC

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected awards in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

TMC also provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.

TMC Contact

Stephanie Thompson
Manager, TMC Awards
203-852-6800
[email protected]

Metropolis Contact

Sharon Harry
Director of Marketing, Metropolis Corp
+1 (954) 414-2900
| www.metropolis.com