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Expo XT UC Analytics for Collaboration

Comprehensive Cross Platform Analytics

How much time and money are you losing to fragmented communications platforms? Probably more than you think.

Get all of your communication metrics in one place with Expo XT Collaboration Analytics and unlock valuable insights into customer interactions, team collaboration, and enterprise-wide communication trends.

Our UCC solution seamlessly integrates with popular collaboration, voice communication, and contact center tools including Microsoft Teams, Zoom, Cisco CUCM, Cisco Webex Calling, NICE CXone. Dive deep into communication patterns across all modalities with chat, voice, meeting, and call center analytics reports.

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Complete UC & UCaaS Reporting
for Chat, Meetings, and Voice

call analytics

Simplified, Consolidated Call Analytics

Multiple platforms, multiple communication modalities, one UC reporting solution. Expo XT aggregates data from multiple sources to deliver complete, crystal clear insights on the entire communication network.

  • Hybrid UC and UCaaS Reports

    Expo XT can blend UC and UCaaS call analytics data with on-premise PBX cdr reporting for easy reporting and total insight regardless of the communication platform.

  • Visual Insights on EVERY Interaction

    Create visual insights of your entire communication network. Every chat, video meeting, and voice call can be extracted and reported on with Expo XT so you can glean knowledge on customer behavior and communication preferences.

  • Anticipate Future Needs

    Expo XT uses predictive analytics to detect call trend patterns and anticipate peak call volume, enabling you to proactively respond to trends.



Meeting Attendee Reports

Meeting Reports

Detailed Metrics

UC Dashboards

Turn Data Into

Insights

optimized communication

Optimize

Communication

call trends

Data-Driven

Decision-Making

cradle to grave report

Advanced UC

Analytics

UC Reports

Every Interaction

Chat. Meeting. Call.

UC dashboard

Improve Your Communication Channels

Unneccesary meetings cost businesses millions each year.

Expo XT’s dashboards offer historical data and trends, enabling supervisors to identify call patterns, anticipate peak call periods, and allocate resources effectively to improve communication channels, increase productivity and minimize customer wait times.

  • Identify Meeting Inefficiencies

    Manage meeting duration and participant numbers to find inefficient communication channels that are costing productivity time.

  • AI Analysis of Voice Calls and Recordings

    Metropolis solutions uses Natural Language Processing (NLP) to extract, transcribe and analyze voice calls and recordings.

Measure and Cultivate Team Collaboration

Identify where teamwork is thriving and where improvement is needed. Expo XT provides valuable insights by measuring key performance indicators (KPIs) related to user adoption of collaboration tools, employee engagement, and meeting efficiency.

Connects with ALL your UC and UCaaS tools:

Got Teams? Zoom? Webex? Mitel? NEC? NICE CXone? Cisco CUCM?
Get one solution to manage reporting on every chat, meeting, and voice call across the ENTIRE enterprise.

Teams Report

Microsoft Teams Analytics

CQD data is at your fingertips to see all your analytics quickly. Our preset filters will steer users in the right direction. Scheduled or one-click reports, whatever you need effortless and instantly.

FOR TEAMS
Cisco UCM and Webex Reports

Cisco & Webex Reports

Expo XT reveals insights for Webex Calling, CUCM, Webex Meeting, and all of Cisco Suite! Get analytics on every chat, video, and voice interaction for comprehensive usage adoption, productivity and collaboration statistics.​ Expo XT reports on EVERYTHING Cisco.

FOR CISCO
Cisco CUCM Report

NICE CXone Reports

Expo XT provides a detailed analysis of your call center operations, agent performance, and queue details for across your entire call center, even communication across platforms to capture every message, meeting, and voice call for complete CX engagement.

FOR CXone
ZOOM REPORTS

Zoom Analytics

Get the most from your Zoom investment! From Zoom Phone, Zoom Meeting, and Zoom Chat, Expo XT offers a comprehensive view of your team's communication in all channels.

FOR ZOOM




Frequently Asked Questions:

What are the benefits of using communication analytics?
Communication analytics software such as Metropolis’ Expo XT allow users to dive deep into communication patterns across all modalities with chat, voice, and meeting reports to gain insights on collaboration, productivity, and engagement.
How do I pull a report on meeting attendance in Teams, Zoom, or Webex?
Metropolis' Expo XT provides complete visibility on call, meeting, and messaging activity within Microsoft Teams, Zoom, Webex, or other platforms. Simply connect your data to Expo XT and navigate to the reports tab to filter the data for the answer you need
Can I pull a report for Microsoft Teams?
Yes! Metropolis' Expo XT provides advanced Microsoft Teams analytics! Report on Teams call, meeting, and messaging activity, as well as multiple platforms (i.e. Cisco CUCM + Teams) for simplified analytics.
How much does Metropolis' Expo XT collaboration analytics software cost?
Expo XT is an extremely powerful UC analytics platform yet is priced quite affordably! It is usually more affordable than competing products.
Is Expo XT compatible with my communication platform?
Yes! Expo XT is compatible with cloud based and premise-based systems such as Cisco CUCM, Webex Calling, Zoom Phone, Microsoft Teams, Mitel, Avaya, and others! Use it to gain insights on a single platform or multiple platforms.

Test Drive Expo XT for Yourself

Turn your communication data into valuable insights with Expo XT. Seamlessly connect your chat, voice, and meeting data into one easy UC reporting platform. Get instant access here!