At Metropolis, we're dedicated to your success and pride ourselves on our reputation of fast, friendly, and efficient US-based LIVE technical support. This is why we include support for one full year after purchase of any of our solutions. Our support team is available to assist you with any issues or questions you may have about our products.
Your success is our success! We want to ensure you have everything you need with any of our analytics and call accounting products. From installation assistance to configuration support, we are here for you!
We provide full support between 9am - 6pm Eastern Time, Monday through Friday! Please give us a call at 954.414.2900.
Metropolis is committed to ensuring your network security while also providing the outstanding technical support you have come to expect. Screen sharing and remote control of customer computers is 100 percent permission-based.
If an emergency arises after hours and you are unable to wait until the next business day for support, please call us at 954.414.2900. Please give us a call at 954.414.2900.
Please be aware that requests for installation, customization, or support renewals will be responded the next business day.
Metropolis conducts weekly web-based training for our customers. The training sessions typically are between thirty minutes to an hour in length, and allow you to ask any questions you may have on running or customizing the software to your needs. Contact your phone system dealer for information on joining one of our trainings, or contact a member of our sales team.
The End User Fundamentals Training is a remote, group training designed and aimed at those who have already installed their Metropolis product.
On-demand private training and configuration assistance are also available. Request a quote from your Metropolis Reseller or by calling us at 954.414.2900.