Technical Support Metro

At Metropolis, we're dedicated to your success and pride ourselves on our reputation of fast, friendly, and efficient US-based LIVE technical support. This is why we include support for one full year after purchase of any of our solutions. Our support team is available to assist you with any issues or questions you may have about our products.

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How can we help you?

call reporting support

Live, US Based Technical Support

Your success is our success! We want to ensure you have everything you need with any of our analytics and call accounting products. From installation assistance to configuration support, we are here for you!

  • Phone Support

    We provide full support between 9am - 6pm Eastern Time, Monday through Friday! Please give us a call at 954.414.2900.

  • Remote Access Support

    Metropolis is committed to ensuring your network security while also providing the outstanding technical support you have come to expect. Screen sharing and remote control of customer computers is 100 percent permission-based.

  • After-Hours Support

    If an emergency arises after hours and you are unable to wait until the next business day for support, please call us at 954.414.2900. Please give us a call at 954.414.2900.

    Please be aware that requests for installation, customization, or support renewals will be responded the next business day.

Get Support

Training Support

Metropolis conducts weekly web-based training for our customers. The training sessions typically are between thirty minutes to an hour in length, and allow you to ask any questions you may have on running or customizing the software to your needs. Contact your phone system dealer for information on joining one of our trainings, or contact a member of our sales team.

  • End-User Training

    The End User Fundamentals Training is a remote, group training designed and aimed at those who have already installed their Metropolis product.

  • Custom Training

    On-demand private training and configuration assistance are also available. Request a quote from your Metropolis Reseller or by calling us at 954.414.2900.

Schedule Training
Metropolis Training


Support Resources

installation support
Installation Checklists

Ready to install? Download an installation checklist.

Download call reporting user guide
User Guides

Maximize usage of your new call analytics product - download our user guides.

Video of UC Reporting
Video Tutorials

Watch a video about best practices for customizing your reporting product.

Install Call Reporting
Product Download

Ready to install? Schedule an installation appointment or request a product download.

Install Call Reporting

Want to know if our analytics solution is compatible? Chances are, it is.