Managing a mix of communication platforms can be a daunting task. Whether you’re running Cisco Call Manager at headquarters, Microsoft Teams for collaboration, an Avaya PBX in a branch office, or Zoom for video conferencing, achieving a unified view of your communication ecosystem is often a challenge. Siloed reporting tools and fragmented data make it nearly impossible to gain actionable insights across these diverse systems.
Metropolis cuts through this complexity by offering unified call reporting and UC analytics across multi-vendor environments. This integrated approach provides IT managers with comprehensive visibility whether they're maintaining legacy systems or navigating mixed UC environments.
Organizations often face several challenges when managing communication platforms from multiple vendors:
Data Inconsistency: Different systems (e.g., Cisco, Avaya, Mitel) track metrics in varied formats and levels of detail.
Lack of Correlation: It’s difficult to trace the entire communication journey or compare performance metrics across platforms.
Inefficiency: Managing multiple reporting tools is time-consuming and adds administrative overhead.
Missed Insights: Without a holistic view, optimizing telecom spend or infrastructure becomes guesswork.
These challenges are amplified in environments with legacy PBXs alongside modern UC platforms like Microsoft Teams or Zoom.
Metropolis bridges the gap between disparate systems using robust integration strategies tailored to your environment:
For modern platforms such as:
Metropolis leverages APIs to extract detailed data like call quality metrics (jitter, latency, packet loss), user activity, and adoption statistics. This ensures deep insights into performance and usage.
Learn about Cisco CDR vs CMR Data Collection
For traditional on-premise PBXs and IP-PBXs like:
Avaya Aura / IP Office
Mitel MiVoice Business
Asterik-based systems (e.g. FreePBX)
3CX / Panasonic / NEC / Intermedia
Metropolis collects Call Detail Records (CDRs) via TCP/IP, SFTP, or other methods. The data is normalized for consistent reporting across platforms.
For certain systems, direct database connections or log file parsing ensure seamless data collection and processing.
With Metropolis, you gain access to a unified dashboard that provides consistent reporting across all integrated systems such as.
Call Accounting & Cost Allocation: Track usage and assign costs across platforms like Avaya, Mitel, and NEC.
Usage & Traffic Analysis: Monitor call volume, duration, traffic patterns, peak hours, and trunk utilization.
Call Reporting and Historical Call Trends: Search and filter call history regardless of the originating platform.
Customizable Dashboards: Combine metrics from different systems into a single pane of glass for easy analysis.
While API integrations offer richer data than CDR-based reporting, Metropolis ensures a consistent baseline across all platforms, delivering tangible benefits for IT managers and businesses. This unified analytics solution provides complete visibility into your entire communication ecosystem while eliminating the need for multiple tools through a single, centralized platform that simplifies management.
Regardless of the complexity of your mutli-UC system, Metropolis has the answer to provide clarity. For on-premise customers looking to get a few more years out of their system with basic
PBX call reporting needs, we offer OfficeWatch Call Reporting. Or, to future proof your analytics, explore Expo XT.
It provides sophisticated analytics designed specifically for hybrid and cloud integrations. Whichever stage of your communications journey you're navigating, Metropolis offers
the perfect solution for transforming your data into actionable intelligence.
