Struggling to accurately allocate telecom costs, troubleshoot call quality issues, or optimize trunk usage using raw Mitel SMDR (Station Message Detail Recording) data? Managing your Mitel phone system requires clear insights into call activity.
Metropolis Corp provides robust Mitel Call Accounting and reporting solutions designed to transform complex SMDR outputs into actionable business intelligence.
Native Mitel reporting provides a starting point, but unlocking true value requires deeper analysis. Metropolis helps you overcome common challenges:
Cost Allocation & Control: Accurately track call costs by department, user, or client code. Our Call Accounting Software simplifies chargebacks and helps identify areas for cost savings, turning SMDR data into financial insight.
Troubleshooting & Performance: Go beyond basic logs. Use detailed CDR Reporting derived from SMDR to pinpoint causes of dropped calls, poor voice quality, or identify patterns in system glitches that impact user experience.
Resource Optimization: Analyze SMDR records to understand peak call times, trunk utilization, and call flow patterns. Ensure you have the right resources allocated, preventing bottlenecks without overspending.
Metropolis has extensive experience integrating with various Mitel platforms. Our solutions, including the powerful Expo XT analytics platform, are built to handle the nuances of Mitel SMDR formats, providing consistent reporting whether you're running:
Mitel MiVoice Business (including 3300 ICP)
Mitel MiVoice Connect (formerly ShoreTel)
Older Mitel SX series systems
Other legacy Mitel platforms
Accuracy: Reliable parsing of Mitel SMDR for precise reporting.
Flexibility: Cloud or on-premise deployment options.
Insight: Advanced analytics turn raw data into trends and actionable information.
Integration: Options like our Power BI Connector allow further data visualization.
Contact us to see how Metropolis solutions can enhance your operations and provide clear insights.
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