Metropolis Solutions for Avaya

For organizations utilizing Avaya Communication Manager (CM) or Avaya IP Office (IPO) platforms, clear visibility into call activity is essential.

Metropolis' call reporting solutions transform raw Call Detail Records (CDR) into actionable insights about usage, performance, and compliance. We provide the depth and clarity missing from native Avaya tools, helping you track, manage, and allocate telecommunication costs effectively while maximizing the value of your system's data.

Solve Common Avaya Reporting Challenges

Effective analysis of your Avaya call data delivers tangible benefits:

Gain Deeper Insights Beyond Standard Logs: Move past basic call history. Our intuitive dashboards provide clear visibility into call volumes, agent performance, queue statistics, and customer experience metrics across your Avaya Aura Communication Manager, IP Office, or Call Center Elite platforms.
Simplify Complex Data: We make understanding your communication patterns easy, turning complex Avaya CDR (Call Detail Record) data into straightforward reports and visualizations.
Reduce Telecommunication Costs: Identify savings opportunities with integrated tools for carrier bill auditing, toll fraud alerts, expensive call alerts, and detailed call accounting for cost allocation – vital for managing expenses on platforms like Aura or IP Office.
Enhance Safety and Compliance: Receive 911 emergency call notifications with detailed location information, crucial for meeting RAY BAUM'S Act and Kari's Law requirements across single or multi-site Avaya deployments.
Support for Modern & Legacy Systems: Whether you're using the latest Avaya Aura or managing legacy Definity or Nortel systems, our solutions offer broad compatibility.

"My experience with Metropolis Corp and in using their OfficeWatch Solutions is that they provide not only the most cost effective solutions in the industry, but also the most robust and easy to use. They are perfect for business partners as well as end users.”

Jeff Bloom, Avaya Channel Account Manager