We include Metropolis technical support with every product installation for a full year of 24/7/365 assistance!
After your first year, annual support subscriptions can be purchased from your phone system reseller to keep your system working it's best! Our support plans include software and area code updates, training and customization support, as well as continued access to our live, US-based technical support.
From installation assistance to configuration support, we are here for you! From troubleshooting to securty updates, our support plans are the best way to maintain your Metropolis solutions.
Area codes change all the time. Quarterly rate table and area code updates are available for customers under a support agreement.
Access periodic software upgrades to ensure you have the latest and greatest version.
Customers with active support plans are guaranteed the best discounts on migration products and upgrades as they become available. If your organization is undertaking a digital transformation, ensure your reporting solution is ready to grow with you.
Need help? We are here! We provide full support between 9am - 6pm Eastern Time, Monday through Friday and emergency technical support 24/7/365 for customers needing emergency assistance after hours.
Have a question or looking to renew your support? We are here to help! Phone: 954.414.2900.