Qcloud for UCCX is perfect for small call centers looking to manage their queues and agents!
Cisco Unified Contact Center Express (UCCX) has wonderful features for managing your call center interactions, and
Qcloud provides you with an affordable and effective reporting and analytics platform so you can manage it all.
Significantly improve your operational efficiency and customer satisfaction with comprehensive UCCX dashboards, agent reports, and cradle-to-grave queue insights on all your call activity.
Live Data and Insights
Qcloud offers live views of all your UCCX activity with dashboards and wallboards your customize.
Easily navigate our user-friendly interface to monitor agent activity, CSQ performance, call volumes, and create the dashboard and wallboards specific to your needs.
Qcloud delivers a comprehensive view of all your key performance indicators (KPIs) in real time.
Use Qcloud's predictive analytics to anticipate queue volume and optimize staffing resources to minimize customer time-in-queue.
Qcloud transforms your raw Cisco data into visually compelling charts, graphs, and diagrams that you can customize. Gain immediate insights into the performace of your entire call center with visual representation of trends and patterns.
Manage Your Call Center Team
Qcloud delivers agent state and activity stats so you can see availability in real time. This helps you to optimize your queues, reduce wait times, and deliver the best customer experience, call center efficiency, and customer satisfaction.
Select the productivity statistics you need such as average handle time, call counts, and talk times.
Select the desired agents, teams, or groups you want to monitor, configure the right KPI's, then enable those teams with the stats they need to help them to take proactive measures to meet targets.
Optimize Your Queues
Pinpoint how to reduce abandoned and aborted calls with insights on the entire call path with cradle-to-grave reports for your CSQ and entire call center.
Whether you require immediate insights or want to plan ahead, our Qcloud turns your UCCX data into rich reports. Generate reports on-demand or schedule reports for regular intervals.
Easily share your UCCX data! Our UCCX reporting solution offers multiple output formats, including PDF, XLSX, CSV, and HTML.
Are you ready to learn more? Download our UCCX Reporting Guide and see all the report options and insights Qcloud offers into your call routes, agents, and call routing. queues call abandonment rates; and other insights with automation features!