Are You Seeing the Whole Picture?
Expo XT UC Analytics seamlessly integrates data from both Webex Calling and Webex Contact Center, automatically connecting every touchpoint—from first ring to final resolution—into a single, actionable dashboard.
Expo XT Delivers Cradle-to-Grave UC Data
Metropolis' Expo XT UC Analytics solution ingests data from both Webex Calling and Webex Contact Center APIs, correlating it automatically. We stitch the entire call journey together, presenting it in one intuitive, actionable reporting platform.
What You Gain with C2G Reporting
Track the Full Journey
Follow a customer call from the first ring in Webex Calling, through any transfers, to the final resolution in Contact Center. Understand the true customer experience.
Master Your Voicemails
Get a unified queue of all voicemails. Instantly see, triage, and assign voicemails from across the organization to ensure rapid follow-up.
Capture Every Opportunity
Easily identify abandoned calls in hunt groups, auto attendants, and contact center queues. Pinpoint when and why customers are dropping off to recover lost revenue.
Analyze Call Handling Metrics
Analyze comprehensive call logs for each agent. Track metrics like total calls handled, call duration, and transfer patterns to identify coaching opportunities and ensure team efficiency.