OfficeWatch for Retail

Retail Solutions

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Retail Call Tracking

Telemanagement for Retail Spaces

OfficeWatch for RetailMake sure your customers are receiving the service they deserve when they call.

OfficeWatch XT helps stores and point-of-service sites to analyze how well your customers are being treated with OfficeWatch XT, so you can identify opportunities to improve. XT monitors all phone traffic within a single store location or among multiple sites to provide managers with insightful data on your customer’s experience such as hold times, transfers, ring time, and abandoned call statistics. for corporations provides visibility into the daily operations of a business.

  • Track store activity
  • 911 Triple Alerts
  • Analyze phone line capacity
  • Identify unanswered calls
  • Automate reporting
  • Track marketing campaigns
  • 24/7/365 Technical support

50% of shoppers expect a response immediately by phone..."

2013 Omni-Channel Survey

automated reports

Track Store Activity Identify your busiest locations with centralized reporting of all inbound, outbound, and internal calls


multi site call reporting

911 Alerts Reduce liability with 911 alerts via screen pop-up, email, and SMS text to on-site and off-site managers whenever a 911 call has been placed.


offline alerts

Improve Customer Service Reduce abandoned and unanswered calls by identifying any gaps in phone coverage using detailed hourly/daily call activity reports