Recent Metropolis News

MAR 8, 2023	Metropolis Receives 2023 CUSTOMER Magazine Product of the Year Award
	ExpoXT Honored for Exceptional Innovation
FEB 28, 2023	Metropolis is exhibiting at Enterprise Connect 2023
	Metropolis is exhibiting at Enterprise Connect 2023
JUN 09, 2022	Cisco Live 2022 Showcases Expo XT for Webex & MS Teams Insights
	Metropolis is sponsoring Cisco Live 2022. Visit us at booth 909!
APR 11, 2022	Expo XT Now Available in The Microsoft Azure Marketplace
	Microsoft customers worldwide now gain access to Metropolis' Expo XT Workspace Analytics
FEB 15, 2022	ExpoXT Workplace Analytics Release
	UCaaS paves the way for Metropolis to deliver the ultimate collaboration reporting tool
JAN 27, 2022	XT2 finishes 1st at Worldwide Triathlon Tech Race
	Multi-nation triathlon company builds core strength with XT2
SEP 15, 2021	Greenest Hotel in Silicon Valley aims well with ProfitWatch
	Dedicated to sustainability, while utilizing the highest ROI technology such as ProfitWatch
JUL 16, 2021	QLive coats a new layer of real-time analytics for paint manufacturing company
	No Primer Needed!
MAY 13, 2021	Metropolis Awarded 2021 Pandemic Tech Innovation Award
	Recognition for Exceptional Innovation
MAR 30, 2021	Cultivate productivity in the age of UCaaS & PCaaS adoption for workforces
	MeetingWatch provides a holistic view of employee engagement
OCT 29, 2020	University learns the value of OfficeWatch XT2 and BI with Metropolis
	Thousands of departments and students, security of data, device charges, BI, 911 alerts, trunk analysis all in one Metropolis solution
AUG 1, 2020	A LEGEND in Telecom grows with Metropolis
	Metropolis Analytics Brings The Greater Middle East Together
FEB 27, 2020	QLive being rapidly installed in hospitals all over the USA
	In preparation for a possible Coronavirus pandemic, hospitals install QLive
JAN 29, 2020	Metropolis and its partners are helping companies comply with Kari's Law
	Kari's Law Compliance and On-site Notifications of 911 calls
SEP 09, 2019	OfficeWatch Provides Instant 911 alerts to nonprofit institutions
	Nonprofit Institution Improved Visibility into Call Data
JUN 24, 2019	Long-Awaited Coconut Grove Hotel Opens with ProfitWatch
	Metropolis' ProfitWatch Call Accounting will help with Kari's Law Compliance
MAY 31, 2019	Metropolis Showcases Analytics for Webex Teams/Meetings at Cisco LIVE
	New software and new features will be demonstrated Cisco LIVE.
MAR 25, 2019	Bridal Shop Says YES to OfficeWatch
	Metropolis Corp announced today that a hit reality TV show has selected OfficeWatch.
FEB 01, 2019	Audio Pioneer Selects Metropolis
	Metropolis Corp announced today that Plantronics has selected OfficeWatch Call Reporting.
DEC 17, 2018	Trump Hotel NY Selects ProfitWatch
	Metropolis announces Trump International Hotel and Tower New York utilizes ProfitWatch Call Accounting.
OCT 29, 2018	Metropolis Named 'Top 20 Contact Center Provider'
	Metropolis Honored by CIOReview for QLive Call Center Product.
JUN 27, 2018	Metropolis Awarded 2018 TMC Labs Innovation Award
	Metropolis Corp announced today that TMC has named QLive as a 2018 TMC Labs Innovation Award winner.
MAY 31, 2018	Metropolis Advances Call Analytics at Cisco LIVE
	The leading call tracking manufacturer pushed several major advancements this year to their Cisco customers by introducing SipRec, their newest recording solution, and enhancements such as CSQ modules in QLive for Cisco UCCX users.
MAR 29, 2018	Call Reporting Improves Hospital Operations/Security
	A small non-profit community hospital knew they needed a better way to manage their communication network on their newly installed NEC SV9500 phone system.
FEB 27, 2018	Largest K12 of it's Kind Chooses Metropolis
	The largest school in the United States for deaf or blind children has chosen OfficeWatch SL Call Reporting by Metropolis Corp.
SEP 29, 2017	Old UC System Learns New Tricks with XT Telemanagement
	OfficeWatch XT is a flagship call reporting product that integrates with over 150 PBX and PMS systems, even legacy hardware, such as the Nortel CS1000, to deliver advanced call analytics, trunk analysis, and triggered alert notifications.
AUG 24, 2017	Highly Anticipated New Orleans Hotel Opens with ProfitWatch
	Today’s NOPSI hotel has been reimagined to retain the splendor of its classically designed rooms with modern amenities and technological advancessuch as its new ProfitWatch SL Call Accounting.
JUN 19, 2017	Guide on UCCX vs Native Queue Releasing at Cisco LIVE
	With each release Cisco has been improving the functionality of their Call Manager solution...With this advancement, many users are asking themselves when CUCM suffices and when should UCCX ACD queues be considered.
APR 30, 2017	New Paper Explores Changes in the Contact Center
	The paper reviews how the rise of the informal contact center brings the needs of contact center software to businesses of all sizes...
MAR 31, 2017	Burlington County Gets Voice Network Capacity Management Tool
	With the installation of XT, Burlington County was able to benchmark their current usage as well as schedule periodic automated reports to continually monitor growth trends.
FEB 27, 2017	ProfitWatch SL Call Accounting is Fit for the Queen
	Historic hotel chooses Metropolis' PSL Pro to accurately track and bill back calls.
DEC 8, 2016	Metropolis Flies High in the Caribbean with XT and QLive
	Premier airline in the Caribbean chooses OfficeWatch XT Telemanagement and QLive Agent Monitoring Solution to monitor the efficiency of their team.
NOV 1, 2016	Whitepaper Released 'Call Accounting Best Practices'
	Metropolis releases Call Accounting Best Practices Guide to help businesses gain ROI from call tracking solutions.
OCT 4, 2016	QLive Receives Second Innovation Award
	Metropolis’ QLive Live Queue and Agent Monitoring Solution named as a recipient of its 2016 TMC Labs Innovation Award.
SEP 22, 2016	Metropolis Targets the Target Center
	The Home of the NBA's Timberwolves and MNBA's Lynx selects OfficeWatch SL Call Reporting
AUG 22, 2016	QLive Receives 2016 Communications Product of the Year Award
	“By leveraging the capabilities of their existing PBX, QLive is a game changer for the SMB market.”
JUL 28, 2016	XT is Compliant with Avaya Aura® Platform 7.0
	“XT is now compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 7.0.”
JUN 16, 2016	New Features Rolled Out for QLIVE Users
	“With the newest features release, users gain additional wallboard settings, more customization tools, and additional automation options for KPI triggers and call center reports.”
JUN 06, 2016	Metropolis is Tracking Avaya Engage Visitors
	“The Avaya Engage show is being held this week at the Disney Swan and Dolphin Resort in Orlando, Florida.”
MAY 17, 2016	Metropolis Sponsors NEC Advantage Conference 2016
	Will be Demonstrating New Solutions Designed for NEC Users.
APR 04, 2016	Call Center Monitoring Solution Bridges Gap for CUCM Users
	QLIVE eases call center management with real-time wallboards and metrics for CUCM.
MAR 31, 2016	Avaya PCD New York Gets a Peek at New Call Center Product'
	At the event, Metropolis Corp will introduce an upcoming solution that helps call centers to manage the performance of their teams.
FEB 25, 2016	Metropolis Sponsors Avaya Partner Connection Day Orlando
	At the event, Metropolis Corp will showcase their Telemanagement, Call Reporting and Call Accounting solutions, as well as introduce a brand new solution that helps call centers to more easily manage the performance of their teams and agents.
DEC 22, 2015	Miami-Based Company Thwards Toll Fraud Hackers
	A study conducted by the Communications Fraud Control Association (CFCA) in 2013 states that toll fraud costs global businesses $46.3 billion per year; a 15% increase from 2010. Direct Fragrance, a Miami-based distributor of imposter and designer fragrances, is no stranger to this activity...
NOV 9, 2015	Metropolis is Awarded 2015 UC Excellence Award
	Metropolis Corp announced today that TMC, a global, integrated media company, has named OfficeWatch XT a recipient of its 2015 Unified Communications Excellence Award presented by INTERNET TELEPHONY magazine.
OCT 28, 2015	RED Now Helps with E911 Compliance
	Does your organization need an easier way to manage their site/location details and comply with E911 regulations? Metropolis Corp’ newest enhancements to their RED™ emergency management and E911 solution do just that.
OCT 10, 2015	Three Reasons Schwaab Chose Metropolis' Call Reporting
	“We are probably only using about 40% of [SL Professional’s Call Reporting] functionality right now. It offers a tremendous opportunity for us …."
SEP 1, 2015	Contact Center Migrates to XT Telemanagement
	. After installation of XT, Serco gained insight into the path customers were taking to reach the agents, beginning in the auto attendant, by revealing vector routing information.
AUG 25, 2015	XT Receives Product of the Year Award
	TMC named XT Telemanagement, an enterprise-level call analytics and reporting product, a 2015 Communications Solutions Product of the Year Award.
AUG 6, 2015	MMBS Switched Call Reporting to Metropolis’ OfficeWatch SL
	MMBS required a replacement call accounting system that made it easy to gain insight into peak call volume times, call duration per employee, and more.
JUL 16, 2015	XT Telemanagement Hits a Home Run for Major League Baseball Team
	To accomplish call tracking for all of their inbound and outbound customer interactions, the MLB franchise turned to OfficeWatch XT Telemanagement from Metropolis Corp.
JUL 6, 2015	OfficeWatch SL Rated "Avaya Compliant"
	OfficeWatch SL helps businesses stay informed of communication trends and optimize their voice network by providing detailed reports and custom notification tools so businesses can improve workforce productivity and reduce telecom-related expenses.
JUN 08, 2015	Metropolis Showcases Latest Innovations at Cisco LIVE
	Metropolis is showcasing their enhanced call reporting and telemanagement solutions at Cisco LIVE, June 8th – 11th, 2015 in San Francisco, California at booth 3029. Cisco LIVE is Cisco’s annual IT and communications conference that brings together the nation’s top IT teams, developers, and telecom decision makers to gain knowledge, skills, and expertise on the Cisco technologies that will drive the future of communication.
MAY 26, 2015	Metropolis Advances Call Reporting for Cisco UC
	Metropolis Corp today announced the advancement of the reporting capabilities of their enterprise product, XT Telemanagement. These improvements make call trend visibility and usage analysis easier for Cisco UC users, as well as meet the reporting needs for customer service and call center environments.
APR 27, 2015	YMCA Utilizes ProfitWatch Call Accounting
	The YMCA of the Rockies has a 108 year history of putting Christian principles into practice through programs that focus on building healthy spirit, mind, and body for all. They accomplish their goals by providing it all; countless hiking trails, roller skating, horse-riding stables, swimming, basketball, miniature golf, and over 1000 acres nestled within the Colorado Mountains. Their Estes Park Center is the largest family resort in the world with 228 cabins, ten lodges, three sites, and another five lodges and 58 cabins at their nearby Snow Mountain Ranch site.
MAR 27, 2015	Resort Upgrades to ProfitWatch Call Accounting
	Along with all their visible improvements, Amara Cay also upgraded their internal systems including a new call accounting solution. Implementing ProfitWatch SL Call Accounting from Metropolis, the resort is now able to easily manage varied guest calling rates for the property’s guestroom suites, as well as automate daily reports of in-house call activity.
FEB 27, 2015	Metropolis Recruits Leading IT Placement Firm with New Call Reporting Subscription
	“Metropolis had the best pricing and most convenient billing plan,” Oudine explained. “Of the [call accounting] companies that responded to my inquiries, several said it would take up to three weeks to implement a new system. With Metropolis’ OfficeWatch, it took no time at all.”
JAN 29, 2015	Casino Hotel Wins Big with ProfitWatch SL Call Accounting
	With ProfitWatch SL, the Meskwaki management team will maximize their profits and reduce their costs by gaining more control over their voice network and call billing resulting in a big win for themselves and their guests.
DEC 22, 2014	OfficeWatch Tracks Inbound, Outbound, and Internal Calls for Hospital
	OfficeWatch integrates with the hospital’s PBX system to provide alert notifications, reporting and analysis information on all inbound, outbound, and internal calls in order to help the hospital to reduce costs, identify trends, and limit liability.
DEC 8, 2014	Metropolis Listed as One of Top 20 Cisco Solution Providers by CIO Magazine
	"The positioning is based on evaluation of Metropolis Corp’ offerings of advanced telemanagement, 911/emergency management and call accounting applications."
NOV 21, 2014	Hotel Restyled by Oscar de la Renta Improves Call Billing with ProfitWatch
	“The updated call accounting system was part of a larger renovation to the property…"
OCT 31, 2014	XT helps Sennheiser Increase Call Center Productivity by 50%
	“The strength of XT is the cradle to grave reporting of the calls. If we have a dispute or customer complaint, we can simply input the phone number and get a resolution…"
OCT 3, 2014	Why King’s Hawaiian Implemented Metropolis’ XT Telemanagement
	XT works with the existing phone infrastructure to reveal communication trends across the enterprise and empower businesses to make informed decisions.
SEP 25, 2014	Metropolis Adds Subscription Options for Popular Telemanagement, Call Accounting, and Emergency Management Solutions
	New options make it easier for customers to gain visibility into their communication network without a large upfront expense.
JUL 29, 2014	Historic Hotel in Palm Beach County Chooses ProfitWatch Call Accounting
	When it came time to upgrade their existing call accounting solution, The Breakers turned to Metropolis’ ProfitWatch Call Accounting.
JUL 17, 2014	East Meadow School District Saves $10,000 per Month with Avaya Phone System and OfficeWatch Telemanagement
	Savings allows school to redirect funds on what really matters - their students and educational programs.
JUN 19, 2014	Metropolis Corp and PhoneSuite Announce Interoperability for Hospitality
	PhoneSuite, a leading provider of voice communication solutions for the hospitality industry, has completed interoperability testing of Metropolis’ ProfitWatch Call Accounting solution with their Voiceware PBX.
JUN 3, 2014	Metropolis Highlights their Latest Solutions in the 2014 HITEC New Product Showcase
	Metropolis Corp will be highlighting PWLite on Demand (POD), RED Emergency Management, and their new hosted ProfitWatch platform at HITEC 2014 in San Diego, CA from June 23rd - 26th.
MAY 15, 2014	Metropolis Announces Plans to Sponsor NEC Advantage Executive Conference
	Metropolis Corp will be sponsoring the NEC Advantage Executive Conference held in Nashville, TN from May 21st to 23rd, 2014 and demonstrating their new solutions designed to help NEC users to better understand how their voice network is being utilized.
MAY 8, 2014	Metropolis to Demonstrate New Telemanagement and 911 Solutions at Cisco LIVE
	Metropolis [Booth 322] announced plans to demonstrate their telemanagement and 911 solutions at Cisco LIVE in San Francisco.
APR 25, 2014	Axiom Medical Improves Accountability to Clients with OfficeWatch Call Reporting
	Solution Improves Ability to Troubleshoot Abandoned Calls and More
APR 2, 2014	Metropolis' OfficeWatch XT Telemanagement Now Rated "Avaya Compliant"
	XT Enterprise Telemanagement is compliant with Avaya Aura Communication Manager
MAR 28, 2014	OfficeWatch Selected by Industrial Machining Company
	Reduces Telecom Costs and Liability
MAR 26, 2014	The Housing Authority of DeKalb Selects OfficeWatch Call Reporting
	Improves Customer Service and Operations
FEB 28, 2014	OfficeWatch XT Awarded Unified Communications Excellence Award
	OfficeWatch XT Awarded for Innovation
FEB 14, 2014	Why the Kimberly Hotel Loves ProfitWatch
	A Valentines Story
JAN 2, 2014	IPitomy Announces Interoperability of its VoIP IP PBX System
	with Metropolis' Enhanced Call Reporting Products
DEC 18, 2013	Metropolis Announces End of Sale for Classic OfficeWatch and ProfitWatch
	Suggests Migration Path to New Products
DEC 5, 2013	Metropolis Announces New Call Reporting Product
	OfficeWatch SL Helps Small to Mid-Market Organizations Reduce Costs and Improve Productivity.
NOV 12, 2013	New Emergency Notification and Management Solution
	Metropolis Corp announces RED™, a real-time emergency incident management and notification solution for businesses.
NOV 04, 2013	Call Bill Back is a Slam Dunk for Orlando Magic with OfficeWatch Telemanagement
	Team is Able to Provide Call Bill Back for Premiem Suite Guests.
OCT 31, 2013	Network for Good Unleashes Generosity with OfficeWatch Telemanagement
	Call Reporting Improves Accountability to Partners and Donors
OCT 24, 2013	US Military Lodging in Japan Recruits ProfitWatch Call Accounting
	ProfitWatch Call Accounting was Chosen to Provide Call Billing and Tracking
SEP 30, 2013	Hilton Los Angeles Chooses ProfitWatch for NEC Call Accounting
	Hilton Los Angeles / Universal City chooses ProfitWatch due to its reliability and accurate bill back for phone calls.
SEP 23, 2013	XT Telemanagement Reduces Risk and Improves Visibility for ECRMC
	XT for the Enterprise Helps Centralize Reporting for Multiple Medical Centers
AUG 27, 2013	ProfitWatch Rocks Hard Rock Hotel
	When Hard Rock needed scalable call accounting, they turned to ProfitWatch
JUL 29, 2013	OfficeWatch Telemanagement Nails It
	OfficeWatch is selected by a leading manufacturer of pneumatic tools.
JUL 18, 2013	OfficeWatch Provides Savings of 67%
	“OfficeWatch is able to break down our long distance bill which is the variable cost we couldn’t get our hands on..."
JUN 25, 2013	Metropolis Announces Request Hospitality Line
	The first product available in the Request product line is i-Guest, a mobile guest services platform.
JUN 21, 2013	New XT Products Available for Demo at MITEL BPC
	Mitel attendees can view a demo by visiting booth 204 at the show. One lucky visitor will receive a Kindle Fire!
JUN 20, 2013	Metropolis Features XT at Cisco LIVE!
	XT is a powerful telemanagement application designed for the enterprise to simplify the management of the communication system.
MAY 30, 2013	Metropolis Announces Prizes for Session Participants at IAUG 2013
	Metropolis has been selected to present two educational sessions at the IAUG conference, as well as take part in IAUG Ignite!
APR 26, 2013	Metropolis to Participate in IAUG Ignite! Session with Avaya DevConnect
	Metropolis is pleased to announce their participation in IAUG Ignite!, an educational session hosted by Avaya DevConnect at the IAUG Converge2013 event in Orlando, Florida.
APR 23, 2013	Metropolis Celebrates 20 Years of Call Tracking Solutions
	Metropolis Corp, developers of XT, OfficeWatch, and ProfitWatch, are celebrate their 20th anniversary in 2013.
MAR 28, 2013	The Nickelodeon Hotel Suites Chooses ProfitWatch CAS
	ProfitWatch Call Accounting to work with new Mitel 3300 phone system for accurate guest call bill-back.
MAR 11, 2013	Metropolis Releases New Telemanagement Software at Enterprise Connect
	The powerful telemanagement application simplifies the management of the communication system and increase voice network visibility.
FEB 19, 2013	Hotel Med Park Chooses CloudPM and ProfitWatch
	Saves the property money and increases operational efficiencies.
JAN 16, 2013	OfficeWatch Chosen to Compliment Fonality Phone System
	Reduced Telecom Costs and Improved Reporting for Government
DEC 19, 2012	Crimescene Information Chooses OfficeWatch for Call Tracking
	Improves Call Tracking and Streamlines Billing
NOV 30, 2012	Metropolis Corp Launches Site Redesign
	Increases Accessibility and User Interaction
NOV 21, 2012	Luxury Cruise Liner Chooses ProfitWatch Call Accounting
	Royal Caribbean Selects ProfitWatch for Celebrity Reflection
OCT 25, 2012	Keio Academy Chooses OfficeWatch
	Improves Call Tracking and Simplifies Bill Back
OCT 12, 2012	Dealership Revs Up Sales with OfficeWatch
	Cisco Call Manager Upgrade Lays Foundation
SEP 28, 2012	Metropolis Announces Plans for Cisco Collaboration Summit 2012
	OfficeWatch will be demonstrated in the Technology Solutions Forum and a Kindle Fire will be awarded at the show
SEP 17, 2012	Metropolis' OfficeWatch Telemanagement Rated "Avaya Compliant"
	Metropolis Solutions among the first for compliance on Avaya IP Office 8.1
AUG 30, 2012	OfficeWatch is Grade A With USDA
	Chosen by USDA research office for detail call tracking and reporting options
JUL 24, 2012	ProfitWatch Call Accounting Meets Luxury Hotel's High Expectations
	Trump Towers implements ProfitWatch for it's reputation and reliability
JUL 12, 2012	Metropolis and SCANNEX Announce Partnership
	Compliment Metropolis solutions and adds protection against data loss
JUN 20, 2012	Pre-Release Peek of ProfitWatch XT Debuted at HITEC 2012
	New features offer even more for hotels, casinos, and cruise lines
JUN 13, 2012	Metropolis to Exhibit at Mitel Business Partner Conference
	Mitel attendees can view a demonstration of the new application by visiting booth 200 at the show
JUN 05, 2012	Metropolis Demonstrates New Telemanagement Solution at Cisco LIVE
	Attendees receive a sneak peek of OfficeWatch XT
MAY 05, 2012	Metropolis Announces Prizes for Session Participants at IAUG 2012
	Attendees of Metropolis educational sessions could win IPAD, Kindle Fire, or other prizes
APR 30, 2012	Metropolis Brings the UC Model Full Circle
	Announces implementation into Netformx
APR 20, 2012	The Sheraton Downtown LA Chooses ProfitWatch to Improve Call Reporting
	Needed advanced reporting capabilities with an easy to use interface
MAR 20, 2012	Metropolis Corp Demonstrates Call Monitoring and Productivity Solutions at Enterprise Connect
	OfficeWatch, ProfitWatch, and AgentWatch available for on-site demo
MAR 08, 2012	OfficeWatch Helps Grand Prairie School Districts Keep Students Safe
	Advanced reporting, call tracking, and 911 alerts
FEB 28, 2012	Metropolis Chosen to Speak at International Avaya Users Conference
	Selected to host two educational sessions at the event
FEB 21, 2012	Carlo's Bakery, Home of "Cake Boss", Chooses OfficeWatch Telemenagement
	Solution is the icing on the cake to improve customer service
FEB 07, 2012	Medical Practice Solves Employee Productivity Issues with OfficeWatch
	Saves money and creates a paper-trail with detailed call reporting
JAN 24, 2012	Retirement Community Chooses ProfitWatch to Improve Security and Expense Management
	Tenant bill back is streamlined and residents are saved from harrassing calls

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