Patient-First UC Analytics for Healthcare

Is Your Clinic's Phone System Hurting Patient Care?

Every unanswered call represents a patient who couldn't access care when they needed it most. Expo XT UC Analytics transforms your communication data into actionable insights that improve patient outcomes and protect your bottom line.

Healthcare Communication Performance Dashboard

Expo XT delivers real-time visibility into the communication metrics that matter most to healthcare providers, enabling data-driven decisions that enhance patient access and staff efficiency.

Critical Performance Indicators

Metric	Target	Patient Impact
3-Ring Compliance	≥ 95% ≤ 18s	Immediate patient connection - Reduces anxiety and abandoned calls
Abandon Rate	≤ 5%	Protected access to care - Ensures patients reach your clinic when needed
Avg Talk Time	≤ 210s	Efficient call handling and patient flow - Optimizes staff time and minimizes patient wait

From Data to Better Patient Outcomes

Warm Transfer
Never blind-transfer

Callback SOP
Auto-task any abandon > 60s

Voicemail Triage
Route to transcription < 15 min

Data-Driven Staffing
Adjust FTE to peak intervals

Automated Response Protocols

High Abandon Rate

IF Abandon > 5% ⇒ THEN Alert Manager → Validate Staffing → Trigger Callbacks

Next Step: Validate staffing levels against demand

Follow-up: Initiate callback campaign for missed patients

Slow Answer Time

IF 3-Ring < 95% ⇒ THEN Inspect Hunt Group Timers & Overflow

Next Step: Adjust call distribution parameters

Follow-up: Monitor real-time improvements

Extended Call Duration

IF Talk Time > 210s ⇒ THEN Coach Agents & Review FAQ Scripting

Next Step: Review and optimize FAQ scripting

Follow-up: Track improvements in talk time and satisfaction

Value = Complete Communication Intelligence

Transform your healthcare communication from reactive to proactive with precise, actionable insights that drive measurable patient outcomes and operational excellence.Gain the ability to determine the precise call volume for each clinic and the output of those calls, every time.

↓75%

Patient "Can't Get Through" Complaints

↑14pt

CG-CAHPS "Access" Score

↓20%

After-Hours Emergency Calls

Expo XT UC Analytics from Metropolis Corp

Raw Data → Intelligent Dashboards → Optimized Workflows → Improved Outcomes

Abandoned Calls Dashboard for Healthcare - Expo XT

Expo XT utilizes Power BI to show abandoned call patterns and cradle to grave reports.

Ready to Transform Your Patient Communication?

Discover how Expo XT can transform your clinic's communication. .

Explore Expo XT for Healthcare