QLive coats a new layer of real-time analytics for paint manufacturing company.

Call Accounting

No primer needed!

Fort Lauderdale, Florida (July 16, 2021): Metropolis, a provider of leading telemanagement, call accounting and agent monitoring solutions, has been chosen by a well-known paint manufacture, that has demonstrated its excellence by providing high quality products and award-winning paints and stains for decades. The company’s desire is to improve their call tracking and to monitor the efficiency of their team, contributing to their goal of offering an even better experience to their loyal clientele.

To streamline their call center, the manufacturing company searched for a solution through their phone vendor that would complement their Cisco Call Manager phone system and was able to easily identify incoming calls and provide them with overall call visibility. Identifying the overflowing calls to hunt pilots from their Cisco Contact Center was also a must for them. After reviewing several options on the market, the team chose QLive Agent Monitoring System, to track abandoned calls and live call activity. Metropolis is a longstanding Cisco Solution Partner with many mutual implementations.

QLive is the perfect solution as it also empowers supervisors and agents to self-manage with instant feedback on daily call statistics and trends. Screens are easy to configure and comprehend with graphical tools to display information on all active and waiting calls, agent availability, peak call volume, as well as current call abandonment rates and Service Level Adherence (SLA) which shows the paint company the percentage of calls answered withing a user-defined period of time by group.

With offices all over the United States, the manufacturing company can efficiently manage queues and hunt groups from all locations and utilize QLive’s real-time wallboards, agent activity tracking and KPI alerts by monitoring the hunt pilot activity and native queuing capabilities of the PBX.

Metropolis Corp is tickled pink to be helping this long time "Do-it-Yourself" American paint manufacturer with its call visualization in multi-colored dashboards.

About Metropolis Corp:

Metropolis Corp is a software company headquartered in Fort Lauderdale, Florida that develops telemanagement, call accounting, call reporting and call center / queue management solutions that help customers improve their voice network in the US and across the globe. To learn more about Metropolis, please visit https://www.metropolis.com.

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Contact Information

Phone: 954.414.2900

2455 E. Sunrise Blvd.
Ft. Lauderdale, FL 33304

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