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How Kari's Law and Emergency Call Alerts Save Lives


In February 2020, a significant milestone was reached in enhancing emergency response procedures within the United States with the enactment of Kari's Law. Named after Kari Hunt Dunn, who tragically lost her life in 2013 when she was unable to connect with emergency services due to a multi-line telephone system (MLTS) issue, this law aimed to eliminate obstacles to prompt emergency dialing and to ensure on-site notification of such calls. Kari's Law has significant implications for public safety, emphasizing the crucial role of emergency call alerts in reducing liability for individuals and organizations.


Understanding Kari's Law


Kari's Law was introduced to address the gaps in MLTS, which had been common in hotels, offices, and other multi-line phone systems. Before its implementation, callers were required to dial an additional number, such as a prefix or access code, to reach an outside line before being able to dial 911. Tragically, this extra step proved fatal in Kari Hunt Dunn's case and brought to light the urgent need for reform.

The key provision of Kari's Law mandated that all MLTS must be reconfigured to allow users to dial 911 directly, without any pre-dialing requirements. This crucial change has undoubtedly improved response times during emergencies, as it simplifies the process of connecting with emergency services. With Kari's Law in effect, callers can now reach the appropriate authorities swiftly, ensuring a faster response to critical situations.


Karis Law and 911 Alerts

The Role of On-Site Emergency Call Alerts


Apart from enabling direct 911 dialing, Kari's Law also emphasizes the importance of on-site notification when a call is made to emergency services. This aspect is particularly crucial in commercial and public settings where large numbers of people congregate, such as hotels, schools, and office complexes.

The on-site notification requirement ensures that designated personnel within the premises are immediately alerted when someone calls 911. This way, even if the caller is unable to communicate their location or the nature of the emergency, the staff can swiftly respond, assess the situation, and guide emergency responders to the precise location of the incident. This step has proven invaluable in expediting emergency assistance and mitigating potential risks.


Importance of Emergency Call Alerts in Reducing Liability

While Kari's Law primarily focuses on enhancing public safety, it also serves to reduce liability for both individuals and organizations. By ensuring that emergency calls are quickly and accurately handled, the law helps minimize potential legal consequences that might arise from delayed or mishandled emergency response situations.


  • Expedited Response Times: Prompt on-site notification through emergency call alerts can significantly reduce the time it takes for responders to reach the scene of an incident. This timely intervention can make a life-saving difference in critical situations, thereby reducing the likelihood of liability for anyone involved.
  • Accurate Location Information:: Emergency call alerts not only notify on-site personnel but also provide them with essential location information. This data enables responders to reach the exact location of the emergency swiftly, without wasting valuable time searching for the caller. The ability to pinpoint the incident's location can be crucial in high-stress scenarios and helps avoid potential confusion that may result in legal consequences.
  • Demonstrating Due Dilligence:: For organizations and businesses, compliance with Kari's Law by implementing emergency call alerts demonstrates their commitment to the safety and well-being of their customers, visitors, and employees. In case of any legal scrutiny, having robust emergency response procedures in place can strengthen their position and show that due diligence was exercised in providing a safe environment.

By requiring direct 911 dialing and on-site emergency call alerts, the Kari's Law has undoubtedly enhanced public safety and reduced liability for individuals and organizations alike. Implementing emergency call alerts not only expedites response times but also ensures accurate location information, demonstrating a commitment to safety and due diligence. Through collective efforts and adherence to the principles of Kari's Law, we can create safer environments for everyone, thus fulfilling its mission to save lives and safeguard the community.

Metropolis' telemanagement, call reporting, and UC analytics solutions all provide emergency call alerts and notifications.