Fort Lauderdale, Florida (Sep 22, 2016): The Minneapolis Target Center, home of the NBA's Timberwolves and the WMNBA's Lynx, hosts hundreds of events each year ranging from bull riding to professional wrestling. With over a million guests to the center each year, they needed a way to track their customer interactions, manage inbound call volume, and identify the sources of that traffic.
After reviewing several options on the market that were able to integrate with their existing 500-extension NEC phone system, the Target Center selected OfficeWatch SL Call Reporting from Metropolis Technologies as the best fit to meet their needs. OfficeWatch SL combines effective features with ease of use to provide detailed call tracking and analysis of call trends.
OfficeWatch offers over 250 report templates to analyze internal, outbound, and inbound call traffic, including traffic driven by specific DIDs. The Target Center can now utilize OfficeWatch to measure which of their marketing campaigns are generating the most inbound calls and ticket sales. By providing a detailed look at the call traffic generated by their advertising spend in relationship to ROI, the Target Center will be able to improve the management of those expenses to maximize returns.
Metropolis Technologies is a long-standing MSA Developer Partner and has provided progressive telemanagement, call accounting, and emergency management solutions for all types of businesses since 1993. Metropolis’ products integrate seamlessly with Mitel phone systems to provide detailed call tracking, productivity reports, expensive call alerts, trunk analysis tools, and 911 call notifications. To learn more about Metropolis, visit http://www.metropolis.com or follow Metropolis on LinkedIn, Twitter, and Facebook.
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